Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, GSK Solutions Inc., is seeking a Desktop Support Technician (Onsite) in Trenton, NJ. Apply via Dice today!
Job Title Desktop Support Technician (Onsite)
Location Trenton, NJ
Duration 8 months
Pay Rate $30/hr on C2C / 1099 all inclusive (or) $25/hr on W2
Interview Process In Person Only
Job Description Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. The Desktop Support Technician supports in‑house teams and responds in person to helpdesk tickets, ensuring desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems. Builds and configures new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
Preferred Qualifications Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.
Responsibilities
Provide on‑site computer/tablet/peripheral technical support, including answering inquiries and resolving computer, network, application, and Internet connection issues via phone, e‑mail, remote connection, or in person and walk user through problem‑solving process.
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re‑direct non‑deskside problems to the appropriate project team resource.
Image computers, encrypt hard drives, and deploy new or re‑imaged computers.
Provide 100% on‑site support at the address listed.
Project will not extend beyond the current dates based on end of federal grant funding.
Required and Desired Skills
Professional work experience providing hands‑on/physical deskside PC/Laptop/Tablet support
– 5 years
Professional work experience supporting and troubleshooting PC’s running Windows 10 and 11
– 5 years
Professional work experience troubleshooting Dell PC hardware issues
– 5 years
Professional work experience supporting troubleshooting PC peripheral devices
– 5 years
Professional work experience with the most recent version of the Microsoft Office Suite
– 5 years
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM
– 5 years
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist
– 5 years
Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)
– 5 years
Possesses user friendly customer service skills
– 5 years
Experience with Absolute Computrace
– 5 years
Nice to have: Experience with hard drive encryption tools such as BitLocker
– 5 years
Recruiter Details Name: Kris at gsksolutions dot com
Contact: Seven one nine- Two three nine- Five five nine nine
About GSK Solutions Inc. GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time‑sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr
Job Title Desktop Support Technician (Onsite)
Location Trenton, NJ
Duration 8 months
Pay Rate $30/hr on C2C / 1099 all inclusive (or) $25/hr on W2
Interview Process In Person Only
Job Description Responds to help desk tickets and works with vendor support contacts to resolve technical problems with desktop computing equipment and software. The Desktop Support Technician supports in‑house teams and responds in person to helpdesk tickets, ensuring desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, email servers, conferencing systems, application servers, and administrative systems. Builds and configures new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts). Troubleshoots basic network, software, and printing problems.
Preferred Qualifications Experience with various technologies and roles including PC/laptop break/fix, HW/SW installation and configuration.
Responsibilities
Provide on‑site computer/tablet/peripheral technical support, including answering inquiries and resolving computer, network, application, and Internet connection issues via phone, e‑mail, remote connection, or in person and walk user through problem‑solving process.
Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re‑direct non‑deskside problems to the appropriate project team resource.
Image computers, encrypt hard drives, and deploy new or re‑imaged computers.
Provide 100% on‑site support at the address listed.
Project will not extend beyond the current dates based on end of federal grant funding.
Required and Desired Skills
Professional work experience providing hands‑on/physical deskside PC/Laptop/Tablet support
– 5 years
Professional work experience supporting and troubleshooting PC’s running Windows 10 and 11
– 5 years
Professional work experience troubleshooting Dell PC hardware issues
– 5 years
Professional work experience supporting troubleshooting PC peripheral devices
– 5 years
Professional work experience with the most recent version of the Microsoft Office Suite
– 5 years
Professional work experience imaging computers and physically setting up computers/monitors such as SCCM
– 5 years
Professional work experience using remote assistance tools such as Quick Assist or GoToAssist
– 5 years
Professional work experience using and supporting Office365 (Teams, Email, OneDrive, SharePoint)
– 5 years
Possesses user friendly customer service skills
– 5 years
Experience with Absolute Computrace
– 5 years
Nice to have: Experience with hard drive encryption tools such as BitLocker
– 5 years
Recruiter Details Name: Kris at gsksolutions dot com
Contact: Seven one nine- Two three nine- Five five nine nine
About GSK Solutions Inc. GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time‑sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Software Development
#J-18808-Ljbffr