Jobs via Dice
Desktop Support Technician- Trenton, NJ (ONSITE)
Jobs via Dice, Trenton, New Jersey, us, 08628
1 day ago Be among the first 25 applicants
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Brandon Consulting, is seeking a Desktop Support Technician. Apply via Dice today!
Job Description The Desktop Support Technician supports in‑house teams and responds in person to helpdesk tickets. They resolve technical problems with desktop computing equipment and software, ensuring seamless integration with systems such as validation systems, file servers, email servers, and application servers. The role involves building and configuring new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts) and troubleshooting basic network, software, and printing issues.
Note: This position is not purely phone support and will be 100% on site at the address listed.
Responsibilities
Provide on‑site computer/tablet/peripheral technical support, answering inquiries and resolving computer, network, application, and Internet connection issues via phone, e‑mail, remote connection or in person.
Identify and escalations situations requiring urgent attention, notifying the primary HIT Deskside team when problems are reported.
Prepare activity reports and redirect non‑deskside problems to the appropriate project team resource.
Image computers, encrypt hard drives, and deploy new/re‑imaged computers.
Required Skills
Professional work experience providing hands‑on/physical Deskside PC/Laptop/Tablet support.
Experience troubleshooting PCs running Windows 10 and 11.
Experience troubleshooting Dell PC hardware issues.
Experience supporting and troubleshooting PC peripheral devices.
Experience with Microsoft Office Suite and Office365 (Teams, Email, OneDrive, SharePoint).
Experience imaging computers and physically setting up computers/monitors via SCCM.
Experience using remote assistance tools such as Quick Assist or GoToAssist.
Experience with hard‑drive encryption tools such as BitLocker or similar.
Strong customer‑service skills.
Absolute Computrace experience (nice to have).
Preferred qualifications: PC/laptop break/fix experience, hardware/software installation and configuration.
Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29 years.
Location: Trenton, NJ
#J-18808-Ljbffr
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Brandon Consulting, is seeking a Desktop Support Technician. Apply via Dice today!
Job Description The Desktop Support Technician supports in‑house teams and responds in person to helpdesk tickets. They resolve technical problems with desktop computing equipment and software, ensuring seamless integration with systems such as validation systems, file servers, email servers, and application servers. The role involves building and configuring new user workstation equipment sets (PC, desktop image, phone, peripherals, software, user accounts) and troubleshooting basic network, software, and printing issues.
Note: This position is not purely phone support and will be 100% on site at the address listed.
Responsibilities
Provide on‑site computer/tablet/peripheral technical support, answering inquiries and resolving computer, network, application, and Internet connection issues via phone, e‑mail, remote connection or in person.
Identify and escalations situations requiring urgent attention, notifying the primary HIT Deskside team when problems are reported.
Prepare activity reports and redirect non‑deskside problems to the appropriate project team resource.
Image computers, encrypt hard drives, and deploy new/re‑imaged computers.
Required Skills
Professional work experience providing hands‑on/physical Deskside PC/Laptop/Tablet support.
Experience troubleshooting PCs running Windows 10 and 11.
Experience troubleshooting Dell PC hardware issues.
Experience supporting and troubleshooting PC peripheral devices.
Experience with Microsoft Office Suite and Office365 (Teams, Email, OneDrive, SharePoint).
Experience imaging computers and physically setting up computers/monitors via SCCM.
Experience using remote assistance tools such as Quick Assist or GoToAssist.
Experience with hard‑drive encryption tools such as BitLocker or similar.
Strong customer‑service skills.
Absolute Computrace experience (nice to have).
Preferred qualifications: PC/laptop break/fix experience, hardware/software installation and configuration.
Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29 years.
Location: Trenton, NJ
#J-18808-Ljbffr