North Texas Food Bank
Manager, Volunteer Engagement – North Texas Food Bank
A Manager, Volunteer Engagement leads the planning, coordination, and execution of North Texas Food Bank’s volunteer programs and experiences.
Primary Purpose The Volunteer Engagement Manager ensures a high‑quality, mission‑driven experience for thousands of volunteers each year, fostering lasting relationships that expand NTFB’s capacity to serve neighbors facing hunger. This role supervises Volunteer Specialists and collaborates across teams to integrate volunteer engagement into operations, events, and fundraising initiatives.
Education & Minimum Qualifications
Bachelor’s degree in nonprofit management, communications, or related field, or an equivalent combination of education and experience.
Special Knowledge, Skills, and Abilities
Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Working knowledge of volunteer databases (e.g., Amplify) and donor CRMs (e.g., RENXT) preferred.
Excellent interpersonal, written, and verbal communication skills; ability to engage effectively with diverse audiences.
Strong public speaking and presentation skills for groups of all sizes and ages.
Proven ability to lead, train, and motivate staff and volunteers.
Highly organized with the ability to manage multiple priorities and deadlines.
Customer‑service oriented with attention to detail and confidentiality.
Knowledge of fundraising and event logistics is a plus.
Experience
Four years of progressive experience in volunteer management, community engagement, or related nonprofit leadership roles, including supervisory experience.
Principle Duties and Responsibilities Volunteer Program Leadership
Oversee daily operations of NTFB’s volunteer programs, ensuring a positive, safe, and mission‑focused experience for all participants.
Supervise, train, and support Volunteer Specialists in volunteer recruitment, scheduling, hosting, and recognition.
Develop and implement strategies to expand volunteer engagement opportunities that support NTFB programs, events, and community partnerships.
Monitor volunteer metrics and satisfaction, preparing reports to track performance and impact.
Ensure compliance with organizational policies and safety standards.
Collaboration and Integration
Partner across departments—including Operations, Marketing, Philanthropy, and Programs—to align volunteer initiatives with organizational goals.
Coordinate volunteers for signature events, off‑site activities, and corporate service days with the Events and Community Engagement teams.
Collaborate with Marketing to highlight volunteer stories and contributions.
Community Relationships
Build and maintain relationships with community partners, corporate groups, schools, and civic organizations to grow engagement and awareness.
Represent NTFB as an ambassador at volunteer orientations, community events, and speaking engagements.
Administrative and Strategic
Oversee volunteer management software and ensure data accuracy and timely communication.
Develop and manage the annual volunteer program budget, including expenses for recognition, materials, and events.
Contribute to departmental planning, goal‑setting, and strategic initiatives that enhance community engagement.
Perform other related duties as assigned.
Supervisory Responsibilities
Lead a team of two direct reports and supervise volunteers across programs and events.
Mental Demands This position requires the ability to manage multiple projects, handle time‑sensitive deadlines, resolve conflicts, and adapt to changing priorities while maintaining composure and professionalism.
Physical Demands Typical duties include standing and walking for long periods, lifting boxes or carts, and performing routine household tasks and construction duties. The employee may need to lift or move up to 20 pounds regularly, and up to 10 pounds frequently.
Environmental Factors
Moderate to loud noise from office and warehouse environments.
Exposure to seasonal weather temperatures during outdoor events.
Availability to work evenings, weekends, or at odd hours as required.
The North Texas Food Bank is an equal opportunity employer.
#J-18808-Ljbffr
Primary Purpose The Volunteer Engagement Manager ensures a high‑quality, mission‑driven experience for thousands of volunteers each year, fostering lasting relationships that expand NTFB’s capacity to serve neighbors facing hunger. This role supervises Volunteer Specialists and collaborates across teams to integrate volunteer engagement into operations, events, and fundraising initiatives.
Education & Minimum Qualifications
Bachelor’s degree in nonprofit management, communications, or related field, or an equivalent combination of education and experience.
Special Knowledge, Skills, and Abilities
Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Working knowledge of volunteer databases (e.g., Amplify) and donor CRMs (e.g., RENXT) preferred.
Excellent interpersonal, written, and verbal communication skills; ability to engage effectively with diverse audiences.
Strong public speaking and presentation skills for groups of all sizes and ages.
Proven ability to lead, train, and motivate staff and volunteers.
Highly organized with the ability to manage multiple priorities and deadlines.
Customer‑service oriented with attention to detail and confidentiality.
Knowledge of fundraising and event logistics is a plus.
Experience
Four years of progressive experience in volunteer management, community engagement, or related nonprofit leadership roles, including supervisory experience.
Principle Duties and Responsibilities Volunteer Program Leadership
Oversee daily operations of NTFB’s volunteer programs, ensuring a positive, safe, and mission‑focused experience for all participants.
Supervise, train, and support Volunteer Specialists in volunteer recruitment, scheduling, hosting, and recognition.
Develop and implement strategies to expand volunteer engagement opportunities that support NTFB programs, events, and community partnerships.
Monitor volunteer metrics and satisfaction, preparing reports to track performance and impact.
Ensure compliance with organizational policies and safety standards.
Collaboration and Integration
Partner across departments—including Operations, Marketing, Philanthropy, and Programs—to align volunteer initiatives with organizational goals.
Coordinate volunteers for signature events, off‑site activities, and corporate service days with the Events and Community Engagement teams.
Collaborate with Marketing to highlight volunteer stories and contributions.
Community Relationships
Build and maintain relationships with community partners, corporate groups, schools, and civic organizations to grow engagement and awareness.
Represent NTFB as an ambassador at volunteer orientations, community events, and speaking engagements.
Administrative and Strategic
Oversee volunteer management software and ensure data accuracy and timely communication.
Develop and manage the annual volunteer program budget, including expenses for recognition, materials, and events.
Contribute to departmental planning, goal‑setting, and strategic initiatives that enhance community engagement.
Perform other related duties as assigned.
Supervisory Responsibilities
Lead a team of two direct reports and supervise volunteers across programs and events.
Mental Demands This position requires the ability to manage multiple projects, handle time‑sensitive deadlines, resolve conflicts, and adapt to changing priorities while maintaining composure and professionalism.
Physical Demands Typical duties include standing and walking for long periods, lifting boxes or carts, and performing routine household tasks and construction duties. The employee may need to lift or move up to 20 pounds regularly, and up to 10 pounds frequently.
Environmental Factors
Moderate to loud noise from office and warehouse environments.
Exposure to seasonal weather temperatures during outdoor events.
Availability to work evenings, weekends, or at odd hours as required.
The North Texas Food Bank is an equal opportunity employer.
#J-18808-Ljbffr