City of Goodyear
This position maintains the city’s Cross-Connection Program and ensures all water users comply with City, State, and Federal backflow regulations.
The ideal candidate will be a water industry professional with hands‑on experience in cross connection control and backflow prevention. They will have at least three years of verifiable experience in a water‑related field and demonstrated ability to test, maintain, and troubleshoot backflow prevention assemblies. The successful candidate will be detail‑oriented, organized, and proficient in cross‑connection software (such as NJB Soft, SAMS, or Excel). They will be skilled at balancing technical fieldwork with program administration—scheduling, record‑keeping, and regulatory enforcement—while maintaining a strong customer service focus. Certification as a Cross Connection Control Program Specialist is preferred, and candidates who have contributed to the development or improvement of cross connection programs will be especially well‑suited for this role.
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that is committed to building and maintaining a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career‑building. You will thrive in a culture of innovation.
Only a limited number of the most qualified applicants meeting the City’s requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email ‑ please monitor your junk/spam email for communication, as it will come from a system‑generated source.
Core Values: Adaptability ‑ Integrity ‑ Initiative ‑ Empathy ‑ Optimism – Innovation
Cross‑Connection Program Activities
Utilizes a database of backflow prevention assemblies (BPAs), requiring annual inspection. Physically verifies backflow information, location, and business names. Notifies facilities of pending inspections. Conducts annual cross‑connection inspection of Water Services’ backflow prevention devices (BPDs), noting deficiencies. Notifies facilities of non‑compliance/compliance and re‑inspects as required. Input all city‑owned backflow preventers into SAMS XConnect Backflow. Conducts site surveys; verifies proper installation of backflow prevention assemblies, inspects facilities to determine if additional equipment requires backflow protection, confers with property manager regarding survey outcome and recommendations, sends formal written communication regarding survey outcome, and coordinates with Building Safety as necessary. Answers customer questions regarding the purpose of backflow prevention assemblies, methods of installation, and the required protection necessary for specific hazards. Prepares and updates the City of Goodyear website as the primary source of information and communication with customers, and various other sources of public education/information. Enforcement & Recordkeeping
Ensures enforcement of federal and state regulations, city codes, and ordinances pertaining to cross‑connection. Performs tasks and responsibilities in leading the Cross‑Connection Program. Sets schedules and prioritizes work activities to ensure backflow device certifications and compliance. Provides written and computerized records of progress and completed work, file documentation by utilizing SAMS X Connect Backflow Software, writing memos, letters, scheduling, and other reports relating to cross‑connection. Delivers outstanding customer service. Establishes and maintains open communication with all internal and external customers, including co‑workers, contractors, residents, and other City departments. Informs immediate supervisor of daily operations, important developments, and work activities. Other cross‑connection or water quality duties as assigned. Education, Experience & Certifications
Formal Education/Knowledge:
Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six‑month‑s/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience:
Minimum three years of experience in a related field. Certifications and Other Requirements:
Valid Driver’s License; ADEQ Grade II Water Distribution Certification and Backflow Prevention Assembly Tester Certification within 12 months of hire. Reading:
Work requires the ability to read manuals, instructions, data sheets, letters, memos, and analytical reports. Math:
Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, and formulas. Writing:
Work requires the ability to write memos, letters, and reports at a college level. Managerial:
Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure. Policy/Decision Making:
Significant - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts may be reviewed prior to being finalized. Technical Skills:
Comprehensive Application - Work requires comprehensive, practical knowledge of a technical field with use of analytical judgment and decision‑making abilities. Ability to enter and retrieve information using a cloud‑based data management system and GIS is essential. Interpersonal/Human Relations Skills:
High - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Skill Requirements
Reading - Ability to read manuals, instructions, data sheets, letters, memos, and analytical reports. Math - Ability to perform general math calculations such as addition, subtraction, multiplication, division, and formulas. Writing - Ability to write memos, letters, and reports at a college level. Managerial - Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure. Policy/Decision Making - Significant; the employee normally performs the job by following established standard operating procedures and/or policies. Technical Skills - Comprehensive Application requiring analytical judgment and decision‑making abilities; ability to use a cloud‑based data management system and GIS. Interpersonal/Human Relations Skills - High; ability to handle stressful, negative interactions and employ high levels of tact. Professional Development
Develop skills in using SAMS software to manage and record Cross Connection program activities. Focus on data integrity and error reduction. Demonstrate continuous learning of job responsibilities and expertise as called out in your job description and carry out effective verbal and written communications with your supervisor, team, and customers. Review and become familiar with the Water Services Department’s mission, vision, and core values as well as the department strategic operations plan. Review and become familiar with the City’s mission, vision, and core values as well as Council’s strategic objectives and how the Water Services Department’s activities fit into the City’s overall mission. Attend the first available Goodyear Employee Orientation (GEO) and complete all related assignments. Become familiar with the organization, establish relationships with your peers and customers. Maintain those relationships to increase compliance based on the City’s core values. Become proficient and knowledgeable in City and Department policies, guidelines, programs, administrative and procurement/budgeting processes, computer programs, and systems utilized by the City, your position, and workgroup. Demonstrate continuing progress and work closely with your supervisor on implementing new processes and programs as requested. Independently enter and retrieve backflow testing information using a cloud‑based data management system. Generate reminder, warning, and termination letters in proper time frames to correspond with Water Services’ customers’ level of compliance. Attain Cross‑Connection Program Control Specialist certification. Conduct site surveys to verify identifying information, proper installation, maintenance, and/or repair of backflows.
#J-18808-Ljbffr
Utilizes a database of backflow prevention assemblies (BPAs), requiring annual inspection. Physically verifies backflow information, location, and business names. Notifies facilities of pending inspections. Conducts annual cross‑connection inspection of Water Services’ backflow prevention devices (BPDs), noting deficiencies. Notifies facilities of non‑compliance/compliance and re‑inspects as required. Input all city‑owned backflow preventers into SAMS XConnect Backflow. Conducts site surveys; verifies proper installation of backflow prevention assemblies, inspects facilities to determine if additional equipment requires backflow protection, confers with property manager regarding survey outcome and recommendations, sends formal written communication regarding survey outcome, and coordinates with Building Safety as necessary. Answers customer questions regarding the purpose of backflow prevention assemblies, methods of installation, and the required protection necessary for specific hazards. Prepares and updates the City of Goodyear website as the primary source of information and communication with customers, and various other sources of public education/information. Enforcement & Recordkeeping
Ensures enforcement of federal and state regulations, city codes, and ordinances pertaining to cross‑connection. Performs tasks and responsibilities in leading the Cross‑Connection Program. Sets schedules and prioritizes work activities to ensure backflow device certifications and compliance. Provides written and computerized records of progress and completed work, file documentation by utilizing SAMS X Connect Backflow Software, writing memos, letters, scheduling, and other reports relating to cross‑connection. Delivers outstanding customer service. Establishes and maintains open communication with all internal and external customers, including co‑workers, contractors, residents, and other City departments. Informs immediate supervisor of daily operations, important developments, and work activities. Other cross‑connection or water quality duties as assigned. Education, Experience & Certifications
Formal Education/Knowledge:
Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six‑month‑s/one year of advanced study or training past the high school equivalency. Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience:
Minimum three years of experience in a related field. Certifications and Other Requirements:
Valid Driver’s License; ADEQ Grade II Water Distribution Certification and Backflow Prevention Assembly Tester Certification within 12 months of hire. Reading:
Work requires the ability to read manuals, instructions, data sheets, letters, memos, and analytical reports. Math:
Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, and formulas. Writing:
Work requires the ability to write memos, letters, and reports at a college level. Managerial:
Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure. Policy/Decision Making:
Significant - The employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. More complex work as well as decisions with more significant impacts may be reviewed prior to being finalized. Technical Skills:
Comprehensive Application - Work requires comprehensive, practical knowledge of a technical field with use of analytical judgment and decision‑making abilities. Ability to enter and retrieve information using a cloud‑based data management system and GIS is essential. Interpersonal/Human Relations Skills:
High - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Skill Requirements
Reading - Ability to read manuals, instructions, data sheets, letters, memos, and analytical reports. Math - Ability to perform general math calculations such as addition, subtraction, multiplication, division, and formulas. Writing - Ability to write memos, letters, and reports at a college level. Managerial - Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure. Policy/Decision Making - Significant; the employee normally performs the job by following established standard operating procedures and/or policies. Technical Skills - Comprehensive Application requiring analytical judgment and decision‑making abilities; ability to use a cloud‑based data management system and GIS. Interpersonal/Human Relations Skills - High; ability to handle stressful, negative interactions and employ high levels of tact. Professional Development
Develop skills in using SAMS software to manage and record Cross Connection program activities. Focus on data integrity and error reduction. Demonstrate continuous learning of job responsibilities and expertise as called out in your job description and carry out effective verbal and written communications with your supervisor, team, and customers. Review and become familiar with the Water Services Department’s mission, vision, and core values as well as the department strategic operations plan. Review and become familiar with the City’s mission, vision, and core values as well as Council’s strategic objectives and how the Water Services Department’s activities fit into the City’s overall mission. Attend the first available Goodyear Employee Orientation (GEO) and complete all related assignments. Become familiar with the organization, establish relationships with your peers and customers. Maintain those relationships to increase compliance based on the City’s core values. Become proficient and knowledgeable in City and Department policies, guidelines, programs, administrative and procurement/budgeting processes, computer programs, and systems utilized by the City, your position, and workgroup. Demonstrate continuing progress and work closely with your supervisor on implementing new processes and programs as requested. Independently enter and retrieve backflow testing information using a cloud‑based data management system. Generate reminder, warning, and termination letters in proper time frames to correspond with Water Services’ customers’ level of compliance. Attain Cross‑Connection Program Control Specialist certification. Conduct site surveys to verify identifying information, proper installation, maintenance, and/or repair of backflows.
#J-18808-Ljbffr