Empowerment Academy & BelovED Community Charter Schools
Help Desk Technician
Empowerment Academy & BelovED Community Charter Schools, Jersey City, New Jersey, United States, 07390
Help Desk Technician
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology. Key Responsibilities: Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity. Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts. Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software. User Training: Offer basic training and guidance to end-users on technology usage and best practices. Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory. Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures. Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services. Salary: $46,000-$50,000
As a Help Desk Technician at BelovED Community Charter School, you will play a vital role in ensuring the smooth operation of our educational technology infrastructure. This position will be responsible for providing technical support to students, teachers, and staff and helping create a conducive learning environment. This role offers an excellent opportunity for those to advance their career in the field of educational technology. Key Responsibilities: Technical Support: Provide technical assistance to teachers, and staff, addressing issues related to hardware, software, and network connectivity. Hardware Maintenance: Assist with the setup, configuration, and maintenance of computers, laptops, tablets, projectors, and other educational technology devices. Maintain accurate device and inventory counts. Software Support: Install, troubleshoot, and upgrade software applications used in the educational environment, including learning management systems, productivity software, and educational software. User Training: Offer basic training and guidance to end-users on technology usage and best practices. Infrastructure Management: Maintain ticketing, asset management, website and other key networking systems Documentation: Keep detailed records of support requests, resolutions, and IT equipment inventory. Security Awareness: Assist in maintaining the security and integrity of the school's IT systems by adhering to security policies and procedures. Infrastructure Maintenance: Proficiently and proactively diagnose issues with Infrastructure services. Salary: $46,000-$50,000