TD
Retail Banker I – Sturbridge
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Retail Banker I – Sturbridge
role at
TD .
Work location: Sturbridge, Massachusetts, United States.
Hours: 40 per week.
Pay: $22.50 – $29.00 USD per hour.
The Retail Banker I is a customer liaison that is integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions in order to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
Requires a broad knowledge and understanding of the full product suite, services and processes of a business area, and may be characterized by low to moderate complexity or risk.
Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offering a solution or referral.
Makes product recommendations based on customer needs, highlighting product features and benefits that support customers through challenging times and life events, saving time and money, and exceeding their needs.
Utilizes customer relationship management tools to proactively play a key role in customer assessments, and proactively identifies customer solutions and lead‑focused outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Builds working relationships with customers and explains detailed and/or complicated information.
Requires full proficiency gained through job‑related training to perform a range of activities.
Participates in customer outreach, servicing, and advice activities to deliver on TD’s human promise.
Engages in conversations with customers about loan products, facilitates the application intake.
Maintains an active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
Education & Experience
HS diploma or GED.
1+ years of experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, or military experience (preferred).
Teller experience preferred.
Must be able to complete teller training upon hire to take customer transactions.
Demonstrated ability to engage in customer conversations while educating them on products and services.
Demonstrated organization skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills; concise, clear, and consistent.
Ability to schedule and prioritize work.
Ability to work independently and within deadlines.
Sound judgment and effective problem solving.
Proficient in Microsoft Office.
Notary license preferred.
Customer Accountabilities
Delivers a legendary customer experience by helping customers, building relationships, and delivering service and advice.
Understands and supports the bank’s customer service strategy, delivering end‑to‑end advice expected: building trust with educational content & tools, providing consultative support, and advocating for customers with proactive insights.
Acts as a customer advocate in improving customer financial confidence, providing resolution, and proactive tips on saving time and money.
Consistently executes behaviors to deliver a legendary customer experience that is unexpectedly human.
Engages in lobby leadership by orchestrating customer flow and guiding initial needs.
Understands customer preferences and educates on self‑service options that meet their needs.
May act as a point of escalation for customer questions or concerns.
May perform teller transactions—check cashing, deposits, transfers, and withdrawals—while monitoring fraud mitigation.
Considers impacts of decisions on TD, its customers, and stakeholders.
Act as a brand champion internally and externally.
Recognizes transaction needs and educates clients on self‑service channels, including digital options.
Brings genuine self and turns each banking transaction into a personalized interaction.
Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with the bank secrecy act, the patriot act, and other regulations to minimize risk.
Participates in the store’s daily operations to align with TD’s risk framework.
Applies operating policies and procedures.
Supports timely and accurate completion of business processes.
Escalates non‑standard or high‑risk transactions as necessary.
Ensures documentation is accurate and reflects client/business intentions.
Ensures necessary due diligence for accurate transactions.
Complies with the bank code of conduct.
Contributes to operational excellence by understanding accountability in driving a sound location.
Executes with excellence by adhering to all risk and control policies and procedures.
Employee/Team Accountabilities
Participates fully as a member of the team and supports a positive work environment that promotes service, quality, innovation, and teamwork.
Supports the team by continuously enhancing knowledge and participating in knowledge transfer.
Participates in performance management and development activities.
Keeps others informed about project or activity status.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for business area, both internally and externally.
Utilizes feedback through coaching to demonstrate stronger performance.
Establishes relationships with partner bankers for effective referrals.
Collaborates with teammates to support team and organization success.
Actively seeks opportunities to improve delivery with high attention to quality standards.
Takes ownership of own career and aspirations, seeking diverse feedback to continuously develop skills.
Positively embraces change and adheres to TD’s shared commitments and code of conduct.
Engages in advancing an inclusive culture that reflects TD’s diversity agenda.
OCC Language
This position falls within the definition of loan originator under Regulation Z of the Truth in Lending Act and the definition of mortgage loan originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008.
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z.
Must be eligible for registration as a registered mortgage loan originator with NMLS in accordance with the SAFE Act.
Cumulative required background checks and certifications are required by federal law.
Physical Requirements Never: 0 %; Occasional: 1–33 %; Frequent: 34–66 %; Continuous: 67–100 %. Domestic travel – Occasional. International travel – Never.
Performing sedentary work – Continuous; Performing multiple tasks – Continuous; Operating standard office equipment – Continuous; Responding quickly to sounds – Continuous; Sitting – Frequent; Standing – Frequent; Walking – Occasional; Moving safely in confined spaces – Occasional; Lifting/Carrying (under 25 lbs.) – Occasional; Lifting/Carrying (over 25 lbs.) – Occasional; Squatting – Occasional; Bending – Occasional; Kneeling – Occasional; Crawling – Occasional; Climbing – Occasional; Reaching overhead – Occasional; Reaching forward – Occasional; Pushing – Occasional; Pulling – Occasional; Twisting – Occasional; Concentrating for long periods – Continuous; Applying common sense – Continuous; Reading, writing & comprehending instructions – Continuous; Adding, subtracting, multiplying & dividing – Continuous.
The above statements describe the general nature and level of work performed by people assigned to this job; they are not exhaustive.
Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches and stores. Every day, we deliver legendary customer experiences to more than 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to “Be the Better Bank” and our purpose to enrich the lives of our customers, communities, and colleagues.
Our Total Rewards Package Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off (Vacation, Flex, Holiday PTO), banking benefits and discounts, career development, and rewards and recognition.
Additional Information We’re delighted you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we are committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com with your full name, best way to reach you, and the accommodation required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Banking
Referrals increase your chances of interviewing at TD by 2x.
#J-18808-Ljbffr
Retail Banker I – Sturbridge
role at
TD .
Work location: Sturbridge, Massachusetts, United States.
Hours: 40 per week.
Pay: $22.50 – $29.00 USD per hour.
The Retail Banker I is a customer liaison that is integral to delivering TD’s brand promise by utilizing financial expertise and consultative advice to assist customers with their banking solutions and needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope
Proficient in products, services and routine transactions in order to identify opportunities to educate on bank products and services to customers and/or refer them to appropriate team members or internal bank partners, while ensuring a positive customer experience.
Requires a broad knowledge and understanding of the full product suite, services and processes of a business area, and may be characterized by low to moderate complexity or risk.
Establishes and nurtures customer relationships by consistently displaying product knowledge, actively listening to customer needs while engaging in additional conversation to identify any additional needs and offering a solution or referral.
Makes product recommendations based on customer needs, highlighting product features and benefits that support customers through challenging times and life events, saving time and money, and exceeding their needs.
Utilizes customer relationship management tools to proactively play a key role in customer assessments, and proactively identifies customer solutions and lead‑focused outbound sales activities.
Independently resolves customer issues, errors and problems, escalating when necessary.
Builds working relationships with customers and explains detailed and/or complicated information.
Requires full proficiency gained through job‑related training to perform a range of activities.
Participates in customer outreach, servicing, and advice activities to deliver on TD’s human promise.
Engages in conversations with customers about loan products, facilitates the application intake.
Maintains an active registration status with the Nationwide Mortgage Licensing System and Registry (NMLS).
Education & Experience
HS diploma or GED.
1+ years of experience working with customers and/or sales in any capacity, or equivalent demonstrated through volunteering, education, or military experience (preferred).
Teller experience preferred.
Must be able to complete teller training upon hire to take customer transactions.
Demonstrated ability to engage in customer conversations while educating them on products and services.
Demonstrated organization skills to handle multiple tasks in a fast‑paced environment.
Excellent communication skills; concise, clear, and consistent.
Ability to schedule and prioritize work.
Ability to work independently and within deadlines.
Sound judgment and effective problem solving.
Proficient in Microsoft Office.
Notary license preferred.
Customer Accountabilities
Delivers a legendary customer experience by helping customers, building relationships, and delivering service and advice.
Understands and supports the bank’s customer service strategy, delivering end‑to‑end advice expected: building trust with educational content & tools, providing consultative support, and advocating for customers with proactive insights.
Acts as a customer advocate in improving customer financial confidence, providing resolution, and proactive tips on saving time and money.
Consistently executes behaviors to deliver a legendary customer experience that is unexpectedly human.
Engages in lobby leadership by orchestrating customer flow and guiding initial needs.
Understands customer preferences and educates on self‑service options that meet their needs.
May act as a point of escalation for customer questions or concerns.
May perform teller transactions—check cashing, deposits, transfers, and withdrawals—while monitoring fraud mitigation.
Considers impacts of decisions on TD, its customers, and stakeholders.
Act as a brand champion internally and externally.
Recognizes transaction needs and educates clients on self‑service channels, including digital options.
Brings genuine self and turns each banking transaction into a personalized interaction.
Shareholder Accountabilities
Ensures compliance when completing operational activities in accordance with the bank secrecy act, the patriot act, and other regulations to minimize risk.
Participates in the store’s daily operations to align with TD’s risk framework.
Applies operating policies and procedures.
Supports timely and accurate completion of business processes.
Escalates non‑standard or high‑risk transactions as necessary.
Ensures documentation is accurate and reflects client/business intentions.
Ensures necessary due diligence for accurate transactions.
Complies with the bank code of conduct.
Contributes to operational excellence by understanding accountability in driving a sound location.
Executes with excellence by adhering to all risk and control policies and procedures.
Employee/Team Accountabilities
Participates fully as a member of the team and supports a positive work environment that promotes service, quality, innovation, and teamwork.
Supports the team by continuously enhancing knowledge and participating in knowledge transfer.
Participates in performance management and development activities.
Keeps others informed about project or activity status.
Contributes to a fair, positive, and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for business area, both internally and externally.
Utilizes feedback through coaching to demonstrate stronger performance.
Establishes relationships with partner bankers for effective referrals.
Collaborates with teammates to support team and organization success.
Actively seeks opportunities to improve delivery with high attention to quality standards.
Takes ownership of own career and aspirations, seeking diverse feedback to continuously develop skills.
Positively embraces change and adheres to TD’s shared commitments and code of conduct.
Engages in advancing an inclusive culture that reflects TD’s diversity agenda.
OCC Language
This position falls within the definition of loan originator under Regulation Z of the Truth in Lending Act and the definition of mortgage loan originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008.
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z.
Must be eligible for registration as a registered mortgage loan originator with NMLS in accordance with the SAFE Act.
Cumulative required background checks and certifications are required by federal law.
Physical Requirements Never: 0 %; Occasional: 1–33 %; Frequent: 34–66 %; Continuous: 67–100 %. Domestic travel – Occasional. International travel – Never.
Performing sedentary work – Continuous; Performing multiple tasks – Continuous; Operating standard office equipment – Continuous; Responding quickly to sounds – Continuous; Sitting – Frequent; Standing – Frequent; Walking – Occasional; Moving safely in confined spaces – Occasional; Lifting/Carrying (under 25 lbs.) – Occasional; Lifting/Carrying (over 25 lbs.) – Occasional; Squatting – Occasional; Bending – Occasional; Kneeling – Occasional; Crawling – Occasional; Climbing – Occasional; Reaching overhead – Occasional; Reaching forward – Occasional; Pushing – Occasional; Pulling – Occasional; Twisting – Occasional; Concentrating for long periods – Continuous; Applying common sense – Continuous; Reading, writing & comprehending instructions – Continuous; Adding, subtracting, multiplying & dividing – Continuous.
The above statements describe the general nature and level of work performed by people assigned to this job; they are not exhaustive.
Who We Are TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches and stores. Every day, we deliver legendary customer experiences to more than 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to “Be the Better Bank” and our purpose to enrich the lives of our customers, communities, and colleagues.
Our Total Rewards Package Our Total Rewards package includes base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off (Vacation, Flex, Holiday PTO), banking benefits and discounts, career development, and rewards and recognition.
Additional Information We’re delighted you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we are committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com with your full name, best way to reach you, and the accommodation required.
Seniority level
Entry level
Employment type
Full‑time
Job function
Finance and Sales
Industries
Banking
Referrals increase your chances of interviewing at TD by 2x.
#J-18808-Ljbffr