Tapestry, Inc.
Temporary Sales Support Associate
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last – for you to be yourself.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Description The Sales Support Associate role is integral to the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.
Sample of Tasks Required of Role CASH WRAP
Greeting the customer with a smile and eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing reasons to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipment and transfer
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and time‑frames
Organize and clean stockroom daily; include off‑site/remotewarehouse as applicable
Shift/organize product in stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain company loss prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor / assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with Sales Team or Store Management, when needed
Keep housekeeping standards
Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” feedback…
Creativity : Comes up with new ideas…
Customer Focus : Is dedicated to meeting expectations…
Dealing with Ambiguity : Can cope with change…
Drive for Results : Can be counted on to exceed goals…
Interpersonal Savvy : Relates well to all kinds…
Learning on the Fly : Learns quickly…
Competencies for All People Managers
Strategic Agility : Sees ahead clearly…
Developing Direct Reports and Others : Provides challenging tasks…
Building Effective Teams : Blends people into teams…
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits, Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
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Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Job Description The Sales Support Associate role is integral to the store’s overall success and efficiency, demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale, is essential to this role.
Sample of Tasks Required of Role CASH WRAP
Greeting the customer with a smile and eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture, where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing reasons to return
Represent Coach brand appropriately
STOCKROOM / WAREHOUSE
Receive shipment and transfer
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and time‑frames
Organize and clean stockroom daily; include off‑site/remotewarehouse as applicable
Shift/organize product in stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain company loss prevention standards
SALES FLOOR
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor / assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with Sales Team or Store Management, when needed
Keep housekeeping standards
Competencies for All Employees
Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” feedback…
Creativity : Comes up with new ideas…
Customer Focus : Is dedicated to meeting expectations…
Dealing with Ambiguity : Can cope with change…
Drive for Results : Can be counted on to exceed goals…
Interpersonal Savvy : Relates well to all kinds…
Learning on the Fly : Learns quickly…
Competencies for All People Managers
Strategic Agility : Sees ahead clearly…
Developing Direct Reports and Others : Provides challenging tasks…
Building Effective Teams : Blends people into teams…
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
Benefits Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company’s 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits, Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.
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