Microsoft
Sr Principal Customer Success Account Manager - CTJ - Top Secret
Microsoft, Washington, District of Columbia, us, 20022
Sr Principal Customer Success Account Manager - CTJ - Top Secret
Join Microsoft as a Sr Principal Customer Success Account Manager - CTJ - Top Secret. This role is part of our Microsoft Federal organization, focused on serving U.S. Government customers and accelerating their cloud and AI adoption.
About Microsoft Federal Microsoft Federal is a unified organization that brings critical customer functions together to serve the US Government. We deliver hyperscale cloud, AI, software, and consulting services, enabling federal agencies to innovate quickly in a cloud‑driven economy while meeting strict security and compliance requirements.
Responsibilities
Partner with the Account Director, Strategic Account Executive, and Account Technology Strategist to build and execute the Strategic Account Plan.
Own the development and execution of cross‑cloud consumption plans and ensure high‑value outcomes for the customer.
Engage and nurture senior customer executives to drive strategic account plans, consumption roadmaps, and delivery oversight.
Co‑manage relationships with Microsoft Executive Sponsors and coordinate communication and escalation strategies.
Leverage technology expertise to design, deploy, and support large solutions that maximize business value.
Provide leadership and orchestration across the Customer Success Unit, Microsoft technical specialists, partner project teams, and CSAMs to ensure operational health and value realization.
Persistently monitor, assess, and improve consumption planning and execution for strategic pursuits.
Additional Responsibilities
Embody Microsoft’s culture and values in all interactions.
Required Qualifications
Master’s degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of customer success, solution delivery, or portfolio management experience.
OR Bachelor’s degree in a related field AND 6+ years of customer success, solution delivery, or portfolio management experience.
Candidate must hold an active U.S. Government Top Secret Security Clearance. Ability to maintain clearance and meet all Microsoft and customer screening requirements is mandatory.
Verification of U.S. citizenship via passport or applicable government documentation is required.
Full Microsoft Cloud background check required at hire and biennially thereafter.
Preferred Qualifications
5+ years of experience within the federal/government industry.
Senior Program Manager or Senior Engagement Manager experience focused on cloud and software/services solutions.
Proven relationship building with senior customer roles in large or highly strategic accounts.
Strong stakeholder management and consensus‑building capabilities.
Experience planning portfolio of engagements, cross‑group collaboration, and resource orchestration.
Technical engagement and delivery management for large, complex, global strategic customers.
Compensation Base pay ranges from
USD $130,900 – $251,900
annually for most locations, with higher ranges in the San Francisco Bay Area and New York City metropolitan area.
Additional benefits and compensation details can be found at
Microsoft Pay & Benefits .
Applications will be accepted until
November 10, 2025 .
Equal Opportunity & EEO Statement Microsoft is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations .
#J-18808-Ljbffr
About Microsoft Federal Microsoft Federal is a unified organization that brings critical customer functions together to serve the US Government. We deliver hyperscale cloud, AI, software, and consulting services, enabling federal agencies to innovate quickly in a cloud‑driven economy while meeting strict security and compliance requirements.
Responsibilities
Partner with the Account Director, Strategic Account Executive, and Account Technology Strategist to build and execute the Strategic Account Plan.
Own the development and execution of cross‑cloud consumption plans and ensure high‑value outcomes for the customer.
Engage and nurture senior customer executives to drive strategic account plans, consumption roadmaps, and delivery oversight.
Co‑manage relationships with Microsoft Executive Sponsors and coordinate communication and escalation strategies.
Leverage technology expertise to design, deploy, and support large solutions that maximize business value.
Provide leadership and orchestration across the Customer Success Unit, Microsoft technical specialists, partner project teams, and CSAMs to ensure operational health and value realization.
Persistently monitor, assess, and improve consumption planning and execution for strategic pursuits.
Additional Responsibilities
Embody Microsoft’s culture and values in all interactions.
Required Qualifications
Master’s degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of customer success, solution delivery, or portfolio management experience.
OR Bachelor’s degree in a related field AND 6+ years of customer success, solution delivery, or portfolio management experience.
Candidate must hold an active U.S. Government Top Secret Security Clearance. Ability to maintain clearance and meet all Microsoft and customer screening requirements is mandatory.
Verification of U.S. citizenship via passport or applicable government documentation is required.
Full Microsoft Cloud background check required at hire and biennially thereafter.
Preferred Qualifications
5+ years of experience within the federal/government industry.
Senior Program Manager or Senior Engagement Manager experience focused on cloud and software/services solutions.
Proven relationship building with senior customer roles in large or highly strategic accounts.
Strong stakeholder management and consensus‑building capabilities.
Experience planning portfolio of engagements, cross‑group collaboration, and resource orchestration.
Technical engagement and delivery management for large, complex, global strategic customers.
Compensation Base pay ranges from
USD $130,900 – $251,900
annually for most locations, with higher ranges in the San Francisco Bay Area and New York City metropolitan area.
Additional benefits and compensation details can be found at
Microsoft Pay & Benefits .
Applications will be accepted until
November 10, 2025 .
Equal Opportunity & EEO Statement Microsoft is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations .
#J-18808-Ljbffr