Bhired
A growing surgical supply company is seeking an experienced and motivated
Customer Service Manager
to lead and develop its customer service team. The ideal candidate is a strong leader who can coach team members, enhance performance, and implement systems that ensure excellent service delivery and operational efficiency.
Responsibilities Include:
Managing and mentoring the customer service team to ensure top performance
Implementing systems and processes to improve customer experience and workflow
Monitoring team metrics and providing coaching and feedback
Handling escalated customer issues and ensuring timely resolutions
Collaborating with operations and sales teams to optimize communication and service quality
Ideal Qualifications:
Proven experience managing a customer service team
Strong leadership, communication, and problem-solving skills
Ability to implement and improve systems and procedures
Detail-oriented, organized, and able to multitask effectively
Experience in healthcare, medical supply, or related industries preferred
Salary : $90k - $110k/Year
To apply, please send your resume to Aron@bhirednyc.com
#J-18808-Ljbffr
Customer Service Manager
to lead and develop its customer service team. The ideal candidate is a strong leader who can coach team members, enhance performance, and implement systems that ensure excellent service delivery and operational efficiency.
Responsibilities Include:
Managing and mentoring the customer service team to ensure top performance
Implementing systems and processes to improve customer experience and workflow
Monitoring team metrics and providing coaching and feedback
Handling escalated customer issues and ensuring timely resolutions
Collaborating with operations and sales teams to optimize communication and service quality
Ideal Qualifications:
Proven experience managing a customer service team
Strong leadership, communication, and problem-solving skills
Ability to implement and improve systems and procedures
Detail-oriented, organized, and able to multitask effectively
Experience in healthcare, medical supply, or related industries preferred
Salary : $90k - $110k/Year
To apply, please send your resume to Aron@bhirednyc.com
#J-18808-Ljbffr