Bhired is hiring: Customer Service Manager - 1944 in New York

A growing surgical supply company is seeking an experienced and motivated Customer Service Manager to lead and develop its customer service team. The ideal candidate is a strong leader who can coach team members, enhance performance, and implement systems that ensure excellent service delivery and operational efficiency.

Responsibilities Include:

• Managing and mentoring the customer service team to ensure top performance
• Implementing systems and processes to improve customer experience and workflow
• Monitoring team metrics and providing coaching and feedback
• Handling escalated customer issues and ensuring timely resolutions
• Collaborating with operations and sales teams to optimize communication and service quality

Ideal Qualifications:

• Proven experience managing a customer service team
• Strong leadership, communication, and problem-solving skills
• Ability to implement and improve systems and procedures
• Detail-oriented, organized, and able to multitask effectively
• Experience in healthcare, medical supply, or related industries preferred

Salary: $90k - $110k/Year

To apply, please send your resume to Aron@bhirednyc.com