DMI
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DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results. Learn more at
www.dminc.com
About The Opportunity DMI, LLC is seeking a
ServiceNow Architect
to lead the delivery and future state solution of a large‑scale ServiceNow initiative. The scope includes supporting ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules, focusing on operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way.
Duties And Responsibilities
Own ServiceNow platform architecture, roadmap, and design standards.
Lead alignment across applications, infrastructure, and services.
Architect integrations with directory/identity, monitoring/event management, ERP/finance, endpoint management tools.
Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines.
Guide product owners, developers, and admins; approve solution designs.
Ensure performance, scalability, and upgrade readiness.
Build dashboards that show operational value and outcomes.
Reduce technical debt and streamline change/incident/problem workflows.
Qualifications Education and Years of Experience
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
Required Skills/Certifications
ServiceNow Certified System Administrator (CSA)
Minimum 7+ years of ServiceNow experience
3+ years acting as a ServiceNow Architect or Design Authority
Deep expertise in
ITSM (Incident/Problem/Change/Request)
ITOM
ITAM
Security operations
Strategic portfolio management
IntegrationHub & Flow Designer
Strong understanding of non‑functional requirements: performance, security, upgradeability, and release management.
Proven experience leading cross‑functional delivery teams.
Preferred Experience
ServiceNow support for a large enterprise or public‑sector environment
Platform automation: Automated Test Framework (ATF), pipelines, CI/CD
Service Mapping, ITOM, Performance Analytics
Preferred Certifications
Certified Implementation Specialist (CIS) – ITSM / Discovery / CMDB / CSDM
Certified Application Developer (CAD)
Certified Technical Architect (CTA) – highly preferred
ITIL v4 Foundation or higher.
Min Citizenship Status Required:
H1B
Physical Requirements:
No physical requirement is needed for this position.
Location:
Washington, DC Metro (Hybrid – Onsite Required)
Culture and Values DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values:
Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.
Values also support employee wellbeing through:
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, entertainment discounts.
Development – Annual performance reviews, tuition assistance, internal career growth.
Financial – Generous 401(k) matches, life & disability insurance, financial wellness tools.
Recognition – Annual awards, service anniversaries, referral bonuses, peer-to-peer shoutouts.
Wellness – Healthcare coverage, wellness programs, flu shots, biometric screenings.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Job ID:
2025-28306
#J-18808-Ljbffr
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost‑effective solutions that drive measurable results. Learn more at
www.dminc.com
About The Opportunity DMI, LLC is seeking a
ServiceNow Architect
to lead the delivery and future state solution of a large‑scale ServiceNow initiative. The scope includes supporting ITSM, ITOM, ITAM, Security Operations, and Strategic Portfolio Management modules, focusing on operations, automation, workflow standardization, and platform governance. The architect will drive the future state roadmap and ensure the platform is scalable, secure, and built the right way.
Duties And Responsibilities
Own ServiceNow platform architecture, roadmap, and design standards.
Lead alignment across applications, infrastructure, and services.
Architect integrations with directory/identity, monitoring/event management, ERP/finance, endpoint management tools.
Establish and enforce development best practices: security, ACL/RBAC, Flow Designer, ATF, release pipelines.
Guide product owners, developers, and admins; approve solution designs.
Ensure performance, scalability, and upgrade readiness.
Build dashboards that show operational value and outcomes.
Reduce technical debt and streamline change/incident/problem workflows.
Qualifications Education and Years of Experience
Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
Required Skills/Certifications
ServiceNow Certified System Administrator (CSA)
Minimum 7+ years of ServiceNow experience
3+ years acting as a ServiceNow Architect or Design Authority
Deep expertise in
ITSM (Incident/Problem/Change/Request)
ITOM
ITAM
Security operations
Strategic portfolio management
IntegrationHub & Flow Designer
Strong understanding of non‑functional requirements: performance, security, upgradeability, and release management.
Proven experience leading cross‑functional delivery teams.
Preferred Experience
ServiceNow support for a large enterprise or public‑sector environment
Platform automation: Automated Test Framework (ATF), pipelines, CI/CD
Service Mapping, ITOM, Performance Analytics
Preferred Certifications
Certified Implementation Specialist (CIS) – ITSM / Discovery / CMDB / CSDM
Certified Application Developer (CAD)
Certified Technical Architect (CTA) – highly preferred
ITIL v4 Foundation or higher.
Min Citizenship Status Required:
H1B
Physical Requirements:
No physical requirement is needed for this position.
Location:
Washington, DC Metro (Hybrid – Onsite Required)
Culture and Values DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values:
Do What’s Right – We lead with honesty and integrity.
Own the Outcome – We take responsibility and deliver.
Deliver for Our Customers – We are relentless about delivering value.
Think Bold, Act Smart – We innovate with purpose.
Win Together – We collaborate and celebrate our success.
Values also support employee wellbeing through:
Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, entertainment discounts.
Development – Annual performance reviews, tuition assistance, internal career growth.
Financial – Generous 401(k) matches, life & disability insurance, financial wellness tools.
Recognition – Annual awards, service anniversaries, referral bonuses, peer-to-peer shoutouts.
Wellness – Healthcare coverage, wellness programs, flu shots, biometric screenings.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
Job ID:
2025-28306
#J-18808-Ljbffr