OneSource Virtual
Technical Support Manager, Payroll Tax Platform
OneSource Virtual, Myrtle Point, Oregon, United States, 97458
Employer Industry: Business Process Outsourcing (BPO) for HR, Payroll, and Finance
Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to work with innovative technology and enhance support efficiency
Engage in a values‑based culture that rewards innovative thinking and fresh perspectives
Direct supervisory responsibility for a team, fostering leadership and development
What to Expect (Job Responsibilities):
Execute comprehensive communication plans for support operations, ensuring aligned service delivery across teams
Mentor and improve technical and customer service skills of team members, ensuring continuous development
Manage incident triage processes to prioritize, elevate, and resolve platform issues while maintaining customer communication
Oversee job monitoring and system health surveillance for payroll tax platforms to identify performance issues proactively
Lead customer ticket support operations, ensuring timely resolution and customer satisfaction
What is Required (Qualifications):
Bachelor's degree in Computer Science, Information Technology, or related technical field
8+ years of technical support experience with a focus on enterprise applications, preferably in payroll, tax, or financial services
5+ years of application support experience, including job monitoring and customer ticket resolution
3+ years of management or team leadership experience, responsible for staff development and performance management
Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and troubleshooting
How to Stand Out (Preferred Qualifications):
ITIL certification or equivalent service management credentials
Advanced experience with application performance monitoring tools such as New Relic or AppDynamics
Scripting and automation skills in PowerShell, Python, or similar languages
Experience with AI tools for support enhancement including automated ticket routing
Leadership development training or certification focusing on performance management and coaching methodologies
#BusinessProcessOutsourcing #TechnicalSupport #CareerOpportunity #InnovativeCulture #LeadershipDevelopment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity:
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to work with innovative technology and enhance support efficiency
Engage in a values‑based culture that rewards innovative thinking and fresh perspectives
Direct supervisory responsibility for a team, fostering leadership and development
What to Expect (Job Responsibilities):
Execute comprehensive communication plans for support operations, ensuring aligned service delivery across teams
Mentor and improve technical and customer service skills of team members, ensuring continuous development
Manage incident triage processes to prioritize, elevate, and resolve platform issues while maintaining customer communication
Oversee job monitoring and system health surveillance for payroll tax platforms to identify performance issues proactively
Lead customer ticket support operations, ensuring timely resolution and customer satisfaction
What is Required (Qualifications):
Bachelor's degree in Computer Science, Information Technology, or related technical field
8+ years of technical support experience with a focus on enterprise applications, preferably in payroll, tax, or financial services
5+ years of application support experience, including job monitoring and customer ticket resolution
3+ years of management or team leadership experience, responsible for staff development and performance management
Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and troubleshooting
How to Stand Out (Preferred Qualifications):
ITIL certification or equivalent service management credentials
Advanced experience with application performance monitoring tools such as New Relic or AppDynamics
Scripting and automation skills in PowerShell, Python, or similar languages
Experience with AI tools for support enhancement including automated ticket routing
Leadership development training or certification focusing on performance management and coaching methodologies
#BusinessProcessOutsourcing #TechnicalSupport #CareerOpportunity #InnovativeCulture #LeadershipDevelopment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr