OneSource Virtual
Sr. Manager, Knowledge Management & Training
OneSource Virtual, Myrtle Point, Oregon, United States, 97458
Employer Industry: Business Process Outsourcing (BPO) for HR and Finance Services
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to lead and mentor a unified team in a strategic role
Engage in innovative technologies, including AI-powered solutions for knowledge management
Work remotely, offering flexibility in your work environment
What to Expect (Job Responsibilities)
Lead the transition from decentralized knowledge management to a unified system, driving organizational change
Establish KPIs and metrics to demonstrate the impact of centralized programs on service delivery outcomes
Manage and optimize knowledge management systems, overseeing the lifecycle of knowledge assets
Partner with subject matter experts to capture and disseminate critical operational knowledge
Design and deliver comprehensive training programs, ensuring alignment with business objectives
What is Required (Qualifications)
5-10 years of progressive experience in knowledge management or learning and development, with a minimum of 3-5 years in leadership positions
Demonstrated experience leading organizational transformation and centralizing functions in customer service or operations
Bachelor's degree in Operations Management, Organizational Development, Education, or related field
CKM, CPTD, or PMP certifications are highly valued
Global business experience
How to Stand Out (Preferred Qualifications)
Advanced knowledge of LMS, knowledge management platforms, and content authoring tools
Experience with emerging technologies and AI applications in knowledge management and training
Expertise in multi-modal training delivery approaches optimized for operational requirements
Strong change management capabilities with experience in complex organizational transformations
Relevant experience in additional business areas
#BusinessProcessOutsourcing #KnowledgeManagement #TrainingLeadership #RemoteWork #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to lead and mentor a unified team in a strategic role
Engage in innovative technologies, including AI-powered solutions for knowledge management
Work remotely, offering flexibility in your work environment
What to Expect (Job Responsibilities)
Lead the transition from decentralized knowledge management to a unified system, driving organizational change
Establish KPIs and metrics to demonstrate the impact of centralized programs on service delivery outcomes
Manage and optimize knowledge management systems, overseeing the lifecycle of knowledge assets
Partner with subject matter experts to capture and disseminate critical operational knowledge
Design and deliver comprehensive training programs, ensuring alignment with business objectives
What is Required (Qualifications)
5-10 years of progressive experience in knowledge management or learning and development, with a minimum of 3-5 years in leadership positions
Demonstrated experience leading organizational transformation and centralizing functions in customer service or operations
Bachelor's degree in Operations Management, Organizational Development, Education, or related field
CKM, CPTD, or PMP certifications are highly valued
Global business experience
How to Stand Out (Preferred Qualifications)
Advanced knowledge of LMS, knowledge management platforms, and content authoring tools
Experience with emerging technologies and AI applications in knowledge management and training
Expertise in multi-modal training delivery approaches optimized for operational requirements
Strong change management capabilities with experience in complex organizational transformations
Relevant experience in additional business areas
#BusinessProcessOutsourcing #KnowledgeManagement #TrainingLeadership #RemoteWork #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr