ECLARO
Patient Scheduling and Logistics Specialist
Pay Rate: $34.00–$36.00 per hour on W2.
Position Type: 1 Year Contract.
Onsite Flexibility: Tuesday, Wednesday and Thursday onsite at Giralda Farms is required each week.
Schedule: 9 am–6 pm depending on business needs (must be flexible).
Responsibilities
Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
Ensure business continuity between internal and external partners.
Monitor the patient’s treatment journey from collection to infusion while potentially troubleshooting issues.
Monitor and triage requests and issues within the case management system.
Comply with and maintain training and good documentation practices.
Education and Experience
Bachelor’s degree or comparable work experience.
Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.
Requirements
Bachelor’s degree or comparable experience.
Biopharma experience is a plus.
Salesforce, ServiceNow, or similar CRM/case management tools.
4+ years of work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.
Seniority level Associate
Employment type Contract
Job function Supply Chain, Distribution, and Customer Service
Industries Pharmaceutical Manufacturing and Biotechnology Research
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Position Type: 1 Year Contract.
Onsite Flexibility: Tuesday, Wednesday and Thursday onsite at Giralda Farms is required each week.
Schedule: 9 am–6 pm depending on business needs (must be flexible).
Responsibilities
Assist as a point of contact for apheresis centers, treatment sites, sites of care, manufacturing sites, couriers, and other internal partners.
Ensure business continuity between internal and external partners.
Monitor the patient’s treatment journey from collection to infusion while potentially troubleshooting issues.
Monitor and triage requests and issues within the case management system.
Comply with and maintain training and good documentation practices.
Education and Experience
Bachelor’s degree or comparable work experience.
Work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.
Requirements
Bachelor’s degree or comparable experience.
Biopharma experience is a plus.
Salesforce, ServiceNow, or similar CRM/case management tools.
4+ years of work experience in one or more of the following fields: Customer Service, Call Center Operations, Account Management, Project Management, Supply Chain, Operations, and/or Logistics.
Seniority level Associate
Employment type Contract
Job function Supply Chain, Distribution, and Customer Service
Industries Pharmaceutical Manufacturing and Biotechnology Research
#J-18808-Ljbffr