GoldOller Real Estate Investments
Multifamily General Manager for Canterbury Green Apartments
GoldOller Real Estate Investments, Warrensville Heights, Ohio, United States
Multifamily General Manager for Canterbury Green Apartments
Join to apply for the
Multifamily General Manager for Canterbury Green Apartments
role at
GoldOller Real Estate Investments .
Canterbury Green has over 2,000 apartment homes with a staff of up to 50 team members. The community features a golf course, restaurant, multiple amenities and clubhouses. The ideal candidate has experience managing large multifamily assets and teams, with senior leadership experience preferred, and a track record of impactful team building.
At GoldOller,
"This is Home"
is more than a motto; it's a promise. Leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won’t just manage properties, you’ll shape communities, build lasting relationships, and grow your own career along the way. We’re proud to be ranked among the top in ORA Power Rankings and to hold a 4.6 rating on Glassdoor from our very own team.
Ready to make an impact? Apply today!
Relocation Requirement
Canterbury Green Apartments is located in Fort Wayne, Indiana. Candidates must reside locally or be willing to relocate for this position.
Duties and Responsibilities
Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook.
Process requests for rent adjustments in accordance with established procedures.
Prepare and monitor site budget; monitor expenses to ensure spending is within guidelines.
Post charges associated with work orders, late charges, etc., and generate notices for residents.
Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
Maintain strong tenant relations:
Check references and other information on resident applications through Management's approved credit and criminal investigative service.
Counsel residents who do not comply with lease terms concerning delinquent payments.
Refer residents with special problems (economic, social, legal, health, etc.) to groups or agencies that provide assistance.
Assist with resident activities, address specific problems, plan meetings, or support activities as appropriate.
Resolve conflict and complaints among residents to avoid grievances; address concerns professionally.
Recommend eviction if required and prepare related documentation.
Schedule and complete customer surveys to assess resident needs and service quality.
Participate in hearings and appeals as needed.
Follow up delinquent accounts and pursue collections in accordance with established procedures.
Complete Rental Agreements.
Make daily bank deposits.
Complete move-in and move-out reports, send packages to Property Accountant for filing and disbursement of security deposits.
Send/post all notices regarding compliance to rules and regulations when a violation occurs.
Issue purchase order numbers and track purchases from order through invoice.
Process invoices for correctness, accuracy, and proper coding.
Purchase office supplies and other administrative supplies for the property.
Maintain and reconcile the property’s petty cash fund.
Write, obtain prices, and place advertisements with Regional Manager approval.
Complete and submit incident reports for all events involving injury or damage.
Maintain the property business office neat, orderly, and businesslike at all times with scheduled office hours.
Perform any other special projects as requested by the Regional Manager or corporate team.
General Property Maintenance
Oversee maintenance of grounds, trash container areas, and common areas, ensuring no trash or debris accumulates.
Oversee all work associated with grounds upkeep and maintenance.
Ensure vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.
Log all resident complaints and dispatch maintenance personnel promptly.
Report items covered under warranties to appropriate maintenance companies and follow up for repairs.
Generate work orders in response to repair requests, coordinate completion, and close out work orders.
Conduct property inspections, including move-in, housekeeping, and grounds inspections to ensure adherence to standards.
Assist with security activities, communicating with security personnel and participating in "knock and talk" as needed.
Be available at all times personally or through site personnel for emergency calls.
Maintain community-owned materials and tools in a neat, orderly manner at all times.
Store all tools and excess supplies properly after a maintenance task.
Supervising Personnel
Participate in employment interviews and make hiring decisions as needed.
Hire, train, supervise, counsel, and occasionally terminate site staff.
Interpret and apply personnel policies, departmental policies, and other relevant procedures.
Review time and leave reports for assigned staff.
Prepare and review performance appraisals and discuss with subordinates as appropriate.
Counsel employees regarding job performance and document in accordance with established procedures.
Discuss disciplinary action with Regional Manager prior to taking action.
Delegate authority to key employees (subject to Regional Manager approval).
Regions Portfolio Management
Assist in general administration of regions portfolio and make recommendations as needed.
Assist in general property maintenance of regions portfolio and make recommendations as needed.
Assist in supervising personnel of regions portfolio and make recommendations as needed.
Train other site employees within regions portfolio in policy and procedures, leasing, and other training.
Provide new hire orientations for employees (e.g., acquisitions).
Assist in site inspections and evaluations within the portfolio.
Assist in approving invoices and managing regions property expenses and budgets on a weekly basis.
Use of personal vehicle.
Maintain verbal, electronic, and written communication with Regional Manager and Corporate office regarding all relevant matters.
Skill Requirements
Knowledge of personnel management and supervision.
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes.
Knowledge of agencies that provide assistance and services to residents, including eligibility requirements.
Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
Knowledge of basic office practices, procedures, and equipment (telephone, fax, copier, computer).
Understanding of accounting theories, principles, and practices (accounting, budgeting, finance, financial record keeping).
Ability to manage multiple priorities and demands to accomplish tasks in accordance with established requirements.
Ability to analyze situations, identify problems, and develop solutions related to property management.
Detail-oriented.
Effective time management with ability to work independently.
Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, contacts, residents and guests.
Qualifications for this Position
High school education or equivalent.
3 years of experience in property management, real estate, or related fields.
Knowledge of RealPage OneSite Property Management Software (leasing and rents).
Must obtain certification as a Property Manager, or equivalent, within twelve months of employment.
Valid driver's license.
GoldOller Overview GoldOller Real Estate Investments
is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm owns and manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management.
Perks And Benefits That We Offer
12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
A Celebrate YOU Day (to use at your leisure, for any special occasion)
Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
Company Paid Health Reimbursement Account
Paid Parental Leave
Company Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
All-Inclusive Access to all GoldOller Property Amenities (Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers)
Company Paid Certifications and Licensing
And so much more!
Visit www.goldoller.com to learn more!
Equal Opportunity Employer .
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at GoldOller Real Estate Investments by 2x.
#J-18808-Ljbffr
Multifamily General Manager for Canterbury Green Apartments
role at
GoldOller Real Estate Investments .
Canterbury Green has over 2,000 apartment homes with a staff of up to 50 team members. The community features a golf course, restaurant, multiple amenities and clubhouses. The ideal candidate has experience managing large multifamily assets and teams, with senior leadership experience preferred, and a track record of impactful team building.
At GoldOller,
"This is Home"
is more than a motto; it's a promise. Leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won’t just manage properties, you’ll shape communities, build lasting relationships, and grow your own career along the way. We’re proud to be ranked among the top in ORA Power Rankings and to hold a 4.6 rating on Glassdoor from our very own team.
Ready to make an impact? Apply today!
Relocation Requirement
Canterbury Green Apartments is located in Fort Wayne, Indiana. Candidates must reside locally or be willing to relocate for this position.
Duties and Responsibilities
Collect rents and maintain computer records according to GoldOller’s Onsite Procedures Handbook.
Process requests for rent adjustments in accordance with established procedures.
Prepare and monitor site budget; monitor expenses to ensure spending is within guidelines.
Post charges associated with work orders, late charges, etc., and generate notices for residents.
Show vacant apartments utilizing professional marketing procedures and maintain a high level of continued occupancy by leasing property in a timely manner.
Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
Maintain strong tenant relations:
Check references and other information on resident applications through Management's approved credit and criminal investigative service.
Counsel residents who do not comply with lease terms concerning delinquent payments.
Refer residents with special problems (economic, social, legal, health, etc.) to groups or agencies that provide assistance.
Assist with resident activities, address specific problems, plan meetings, or support activities as appropriate.
Resolve conflict and complaints among residents to avoid grievances; address concerns professionally.
Recommend eviction if required and prepare related documentation.
Schedule and complete customer surveys to assess resident needs and service quality.
Participate in hearings and appeals as needed.
Follow up delinquent accounts and pursue collections in accordance with established procedures.
Complete Rental Agreements.
Make daily bank deposits.
Complete move-in and move-out reports, send packages to Property Accountant for filing and disbursement of security deposits.
Send/post all notices regarding compliance to rules and regulations when a violation occurs.
Issue purchase order numbers and track purchases from order through invoice.
Process invoices for correctness, accuracy, and proper coding.
Purchase office supplies and other administrative supplies for the property.
Maintain and reconcile the property’s petty cash fund.
Write, obtain prices, and place advertisements with Regional Manager approval.
Complete and submit incident reports for all events involving injury or damage.
Maintain the property business office neat, orderly, and businesslike at all times with scheduled office hours.
Perform any other special projects as requested by the Regional Manager or corporate team.
General Property Maintenance
Oversee maintenance of grounds, trash container areas, and common areas, ensuring no trash or debris accumulates.
Oversee all work associated with grounds upkeep and maintenance.
Ensure vacant apartments are cleaned immediately and made ready for showing and occupancy within three days after move out.
Log all resident complaints and dispatch maintenance personnel promptly.
Report items covered under warranties to appropriate maintenance companies and follow up for repairs.
Generate work orders in response to repair requests, coordinate completion, and close out work orders.
Conduct property inspections, including move-in, housekeeping, and grounds inspections to ensure adherence to standards.
Assist with security activities, communicating with security personnel and participating in "knock and talk" as needed.
Be available at all times personally or through site personnel for emergency calls.
Maintain community-owned materials and tools in a neat, orderly manner at all times.
Store all tools and excess supplies properly after a maintenance task.
Supervising Personnel
Participate in employment interviews and make hiring decisions as needed.
Hire, train, supervise, counsel, and occasionally terminate site staff.
Interpret and apply personnel policies, departmental policies, and other relevant procedures.
Review time and leave reports for assigned staff.
Prepare and review performance appraisals and discuss with subordinates as appropriate.
Counsel employees regarding job performance and document in accordance with established procedures.
Discuss disciplinary action with Regional Manager prior to taking action.
Delegate authority to key employees (subject to Regional Manager approval).
Regions Portfolio Management
Assist in general administration of regions portfolio and make recommendations as needed.
Assist in general property maintenance of regions portfolio and make recommendations as needed.
Assist in supervising personnel of regions portfolio and make recommendations as needed.
Train other site employees within regions portfolio in policy and procedures, leasing, and other training.
Provide new hire orientations for employees (e.g., acquisitions).
Assist in site inspections and evaluations within the portfolio.
Assist in approving invoices and managing regions property expenses and budgets on a weekly basis.
Use of personal vehicle.
Maintain verbal, electronic, and written communication with Regional Manager and Corporate office regarding all relevant matters.
Skill Requirements
Knowledge of personnel management and supervision.
Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes.
Knowledge of agencies that provide assistance and services to residents, including eligibility requirements.
Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
Knowledge of basic office practices, procedures, and equipment (telephone, fax, copier, computer).
Understanding of accounting theories, principles, and practices (accounting, budgeting, finance, financial record keeping).
Ability to manage multiple priorities and demands to accomplish tasks in accordance with established requirements.
Ability to analyze situations, identify problems, and develop solutions related to property management.
Detail-oriented.
Effective time management with ability to work independently.
Professional verbal or written communication with Regional Manager, Corporate Office, employees, vendors, contacts, residents and guests.
Qualifications for this Position
High school education or equivalent.
3 years of experience in property management, real estate, or related fields.
Knowledge of RealPage OneSite Property Management Software (leasing and rents).
Must obtain certification as a Property Manager, or equivalent, within twelve months of employment.
Valid driver's license.
GoldOller Overview GoldOller Real Estate Investments
is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm owns and manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management.
Perks And Benefits That We Offer
12 Paid Holidays
Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
A Celebrate YOU Day (to use at your leisure, for any special occasion)
Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
Company Paid Health Reimbursement Account
Paid Parental Leave
Company Paid Life Insurance
Company-Matched 401(k) Retirement Savings Plan
All-Inclusive Access to all GoldOller Property Amenities (Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers)
Company Paid Certifications and Licensing
And so much more!
Visit www.goldoller.com to learn more!
Equal Opportunity Employer .
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at GoldOller Real Estate Investments by 2x.
#J-18808-Ljbffr