General Manager (Indianapolis, IN) Job at Great Lakes Ace Hardware in Indianapol

Title: General Manager
Location: 6248 Allisonville Rd, Indianapolis, Indiana 46220

Overview

Great Lakes Ace Hardware is seeking an experienced General Manager to lead the day‑to‑day operations of a high‑performance retail store. The General Manager will maximize sales and profitability, manage expenses, ensure outstanding customer service, and develop and mentor a high‑performing management team.

Responsibilities

• Customer Service: Drive store sales by acknowledging every customer, meeting project needs, and resolving concerns swiftly. Follow the Ace Helpful 101 S.A.L.E.S. process.
• Financial Management: Control operating costs, analyze sales trends, implement plans to meet or exceed goals, and review and address sales reports and P&L concerns with District Manager. Maintain payroll budget alignment and cash control procedures.
• Compliance & Policies: Ensure adherence to all company policies, complete paperwork timely, and maintain accurate inventory and loss prevention control.
• Merchandising: Keep merchandise stocked, displayed, and presented according to corporate guidelines across all departments.
• Associate Development: Hire, train, and develop retail staff, provide performance feedback, and delegate responsibilities to empower associates.
• Communication & Appearance: Conduct daily huddles and quarterly store meetings, maintain a clean, safe store environment, and uphold a positive frontline image.
• Attendance & Schedule: Provide consistent attendance and fulfill a rotating schedule that includes weekends.
• Supervisory Responsibilities: Supervise up to 20 associates, handle hiring, training, performance appraisal, and disciplinary actions, and resolve workplace complaints.

Qualifications

• 5–7 years of related management experience or equivalent education and experience.
• Strong communication skills – oral and written.
• Proficient in Microsoft Office, Google Drive, and retail systems such as Ace Net and Epicor.
• Ability to read, analyze, and interpret business documents and procedure manuals.
• Strong arithmetic skills, including calculations related to discounts, percentages, and basic budgeting.
• Problem‑solving and reasoning abilities, with experience interpreting complex instructions.
• Physical ability to walk, lift up to 50 lb, and use hands to handle tools and objects.

Compensation & Benefits

$52,000 – $70,000 annually, depending on experience. Benefits include health, dental, vision, retirement, and employee discount programs. Additional incentive details available at the company website.

Equal Employment Opportunity

Great Lakes Ace Hardware is an equal opportunity employer. We welcome applications from all qualified individuals and prohibit discrimination on any protected basis.