Powered By MRP
Help Desk Support Technician- Contractor
Powered By MRP, Park City, Utah, United States, 84060
Job Title
Help Desk Support Technician - Contractor
Location
Salt Lake City, UT (On-site)
Job Summary
The Help Desk Support Technician will serve as the first line of technical support for internal and external users, assisting with hardware, software, and network-related issues. This role is ideal for a motivated individual beginning their IT career who enjoys problem-solving, learning new technologies, and delivering excellent customer service. You'll gain hands-on experience supporting Microsoft environments, remote tools, and device management systems while collaborating with senior IT staff to ensure operational reliability.
Contract responsibilities to last between 2-3 months.
Key Responsibilities • Respond promptly to user requests via ticketing system, phone, chat, or email, ensuring courteous and effective help. • Diagnose and resolve technical issues involving operating systems, network connectivity, software installations, and printer or peripheral devices. • Help with account setup, password resets, MFA (Multi-Factor Authentication) assistance, and security access verification. • Document support activities, troubleshooting steps, and solutions in the help desk ticketing system. • Escalate complex issues to higher-tier support teams when necessary, providing detailed case background. • Assist with workstation deployment, software updates, and basic hardware configuration. • Support remote users through remote desktop tools and Microsoft 365 admin support environments. • Participate in IT onboarding and orientation for new hires to ensure device and software readiness.
Required Qualifications • High school diploma or equivalent (associate degree in IT or related field preferred). • Basic understanding of Windows or macOS operating systems and network fundamentals (IP, DNS, DHCP). • Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive) and common desktop software. • Excellent communication and customer service skills, with the ability to explain solutions clearly. • Strong attention to detail, time management, and documentation habits. • Ability to learn quickly and work collaboratively in a fast-paced environment.
Preferred Skills • Experience using remote desktop or ticketing systems (e.g. RingCentral, Datto, Jira). • Knowledge of Active Directory, password management, or Office 365 administration. • Exposure to PowerShell or basic scripting for automation is a plus. • CompTIA A+, Network+, or Microsoft 365 Fundamentals certification (or in progress).
Help Desk Support Technician - Contractor
Location
Salt Lake City, UT (On-site)
Job Summary
The Help Desk Support Technician will serve as the first line of technical support for internal and external users, assisting with hardware, software, and network-related issues. This role is ideal for a motivated individual beginning their IT career who enjoys problem-solving, learning new technologies, and delivering excellent customer service. You'll gain hands-on experience supporting Microsoft environments, remote tools, and device management systems while collaborating with senior IT staff to ensure operational reliability.
Contract responsibilities to last between 2-3 months.
Key Responsibilities • Respond promptly to user requests via ticketing system, phone, chat, or email, ensuring courteous and effective help. • Diagnose and resolve technical issues involving operating systems, network connectivity, software installations, and printer or peripheral devices. • Help with account setup, password resets, MFA (Multi-Factor Authentication) assistance, and security access verification. • Document support activities, troubleshooting steps, and solutions in the help desk ticketing system. • Escalate complex issues to higher-tier support teams when necessary, providing detailed case background. • Assist with workstation deployment, software updates, and basic hardware configuration. • Support remote users through remote desktop tools and Microsoft 365 admin support environments. • Participate in IT onboarding and orientation for new hires to ensure device and software readiness.
Required Qualifications • High school diploma or equivalent (associate degree in IT or related field preferred). • Basic understanding of Windows or macOS operating systems and network fundamentals (IP, DNS, DHCP). • Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive) and common desktop software. • Excellent communication and customer service skills, with the ability to explain solutions clearly. • Strong attention to detail, time management, and documentation habits. • Ability to learn quickly and work collaboratively in a fast-paced environment.
Preferred Skills • Experience using remote desktop or ticketing systems (e.g. RingCentral, Datto, Jira). • Knowledge of Active Directory, password management, or Office 365 administration. • Exposure to PowerShell or basic scripting for automation is a plus. • CompTIA A+, Network+, or Microsoft 365 Fundamentals certification (or in progress).