Energy Jobline ZR
MSP System Administrator, Support, Project Engineer - IL in Villa Park
Energy Jobline ZR, Villa Park, Illinois, United States, 60181
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Summary We’re looking for an energetic and organized engineer with impeccable communication and customer service skills who enjoys variety, as that is what an MSP offers more than anything. Our relationships are our livelihood.
Must have experience working for an MSP or managing a full environment largely on your own
Must have server and cloud (O365, Azure) experience
If you have both of those, GREAT, read on—we certainly want to talk with you!
You will be part of the escalation team that focuses on escalated support issues (level II, III), project work, and on‑site solutions. This role combines work from home with visits to local IL customers; you must be based in the local IL area and able to travel across Chicagoland.
You will resolve escalations, ensure the right thing is done for the customer, and run projects with a team or solo on smaller assignments. Your primary focus is excellence in customer service—delighting and wow‑ing every interaction. We are a results‑driven organization and our service quality tops all else.
Essential Duties and Responsibilities
Ensure exceptional client satisfaction is consistently delivered and maintained.
Maintain highly effective project management for all projects, small or large, within the engineering team.
Implement and maintain processes to proactively serve our customer base.
Administer Active Directory, Azure, Office365, Exchange, Windows Server, System Center, Citrix, Windows deployments and other systems.
Recommend industry best‑practice solutions to clients on‑site and observe opportunities to address their business needs.
Serve as the triage escalation point for technical support issues or outages.
Ensure all policies and procedures are consistently followed and updated as necessary.
Host daily team meetings to review, reprioritize and reassign service requests and project planning meetings.
Ensure the team responds to emergencies quickly and efficiently.
Knowledge, Skills, and/or Abilities Required
Having worked for an MSP or managing a full environment largely on your own is required.
Expertise in Windows, Windows Server, Azure, AWS, Office 365, server administration, firewalls (Cisco, Fortinet, SonicWall), routers, desktop imaging, networking, Outlook, Active Directory, Exchange Server, Group Policy, Teams, Microsoft Admin Center, patching, alerts and monitoring.
Ability to routinely multitask in a fast‑paced environment.
Maintain expert knowledge of key products and services, including Azure, Microsoft 365, EDR/MDR solutions and network infrastructure.
Effectively prioritize service requests, escalations and other duties on a daily basis.
Desired Technical Skills (IMPORTANT)
Windows, Windows Server, Azure, AWS, AVD, Defender, Terminal Server, Exchange, Office 365, Citrix, firewalls (Cisco, Fortinet, SonicWall), routers, desktop imaging, networking, Internet Explorer, Outlook, remote access, remote desktop, Active Directory, Exchange Server, Group Policy.
Desired Soft Skills
Ability to manage time and customer expectations.
Excellent written and verbal skills, independent worker, punctual, professional, proactive in asking detailed questions.
Drive to continually enhance skills and stay current.
What Do We Offer?
Compensation based on experience and technical ability, flexible to candidates.
Opportunity to impact growth and path of both our organization and client organizations.
Extensive learning opportunities—gain knowledge in the first few months that rivals a master’s program.
Bonuses, commission, unlimited time off, free training, certification reimbursement, and raises for each certification earned.
Company Description We deliver the highest quality and reliable technical support and network design‑implementation to small and medium organizations with 20–1,000 computers and multiple servers. We are a Microsoft Certified Partner focused on network infrastructure, advanced network infrastructure, and managed services. Established in 2000, we employ highly capable senior engineers dedicated to IT strategy and ongoing operational support. Our offices are located in Oakbrook Terrace, IL and Franklin, TN. We are an energetic and busy group with a solid customer base and a growing need to add additional people to our team. This position requires strong time‑management skills, use of technology to ease the burden on the support specialist, and is extremely challenging. Even for seasoned professionals, a role in a service‑based firm is challenging, and staff is held to the highest standards while using proven methodologies.
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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Summary We’re looking for an energetic and organized engineer with impeccable communication and customer service skills who enjoys variety, as that is what an MSP offers more than anything. Our relationships are our livelihood.
Must have experience working for an MSP or managing a full environment largely on your own
Must have server and cloud (O365, Azure) experience
If you have both of those, GREAT, read on—we certainly want to talk with you!
You will be part of the escalation team that focuses on escalated support issues (level II, III), project work, and on‑site solutions. This role combines work from home with visits to local IL customers; you must be based in the local IL area and able to travel across Chicagoland.
You will resolve escalations, ensure the right thing is done for the customer, and run projects with a team or solo on smaller assignments. Your primary focus is excellence in customer service—delighting and wow‑ing every interaction. We are a results‑driven organization and our service quality tops all else.
Essential Duties and Responsibilities
Ensure exceptional client satisfaction is consistently delivered and maintained.
Maintain highly effective project management for all projects, small or large, within the engineering team.
Implement and maintain processes to proactively serve our customer base.
Administer Active Directory, Azure, Office365, Exchange, Windows Server, System Center, Citrix, Windows deployments and other systems.
Recommend industry best‑practice solutions to clients on‑site and observe opportunities to address their business needs.
Serve as the triage escalation point for technical support issues or outages.
Ensure all policies and procedures are consistently followed and updated as necessary.
Host daily team meetings to review, reprioritize and reassign service requests and project planning meetings.
Ensure the team responds to emergencies quickly and efficiently.
Knowledge, Skills, and/or Abilities Required
Having worked for an MSP or managing a full environment largely on your own is required.
Expertise in Windows, Windows Server, Azure, AWS, Office 365, server administration, firewalls (Cisco, Fortinet, SonicWall), routers, desktop imaging, networking, Outlook, Active Directory, Exchange Server, Group Policy, Teams, Microsoft Admin Center, patching, alerts and monitoring.
Ability to routinely multitask in a fast‑paced environment.
Maintain expert knowledge of key products and services, including Azure, Microsoft 365, EDR/MDR solutions and network infrastructure.
Effectively prioritize service requests, escalations and other duties on a daily basis.
Desired Technical Skills (IMPORTANT)
Windows, Windows Server, Azure, AWS, AVD, Defender, Terminal Server, Exchange, Office 365, Citrix, firewalls (Cisco, Fortinet, SonicWall), routers, desktop imaging, networking, Internet Explorer, Outlook, remote access, remote desktop, Active Directory, Exchange Server, Group Policy.
Desired Soft Skills
Ability to manage time and customer expectations.
Excellent written and verbal skills, independent worker, punctual, professional, proactive in asking detailed questions.
Drive to continually enhance skills and stay current.
What Do We Offer?
Compensation based on experience and technical ability, flexible to candidates.
Opportunity to impact growth and path of both our organization and client organizations.
Extensive learning opportunities—gain knowledge in the first few months that rivals a master’s program.
Bonuses, commission, unlimited time off, free training, certification reimbursement, and raises for each certification earned.
Company Description We deliver the highest quality and reliable technical support and network design‑implementation to small and medium organizations with 20–1,000 computers and multiple servers. We are a Microsoft Certified Partner focused on network infrastructure, advanced network infrastructure, and managed services. Established in 2000, we employ highly capable senior engineers dedicated to IT strategy and ongoing operational support. Our offices are located in Oakbrook Terrace, IL and Franklin, TN. We are an energetic and busy group with a solid customer base and a growing need to add additional people to our team. This position requires strong time‑management skills, use of technology to ease the burden on the support specialist, and is extremely challenging. Even for seasoned professionals, a role in a service‑based firm is challenging, and staff is held to the highest standards while using proven methodologies.
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