Yale University
Pay
Base pay range: $68,000 - $120,500 per year. Position Focus
Under the direction of the Associate Director, the Clinical Operations Manager will manage, oversee, and coordinate specific and ongoing department clinical operations initiatives. The Operations Manager will support the development and execution of strategic initiatives to enhance business processes, including conducting analyses and providing insights on workflow optimization and operational improvements. The manager will oversee clinical operations staff, collaborate with senior leadership and key stakeholders, and ensure alignment of people, processes, and technology to enhance operational efficiency and support strategic objectives. Principal Responsibilities
Serve as a strategic partner to executive leadership and department stakeholders to influence clinical operations process improvements. Manage clinical operations, including expansion of the Pain program and integration of physicians and CRNAs to the clinical network. Manage locum provider agreements, including contract management, invoicing, payments, and scheduling. Develop business cases to support project prioritization and resource allocation. Act as liaison between operational teams, IT, and administration, ensuring alignment of people, processes, and technology. Develop process workflow models, standard operating procedures, and business requirements for clinic operations. Support leadership with project management, including planning, conducting, and documenting regular meetings. Supervise operations team support staff and manage staff performance, evaluation, and workforce planning. Overview
Ensures that faculty, students, and staff receive high‑quality administrative support compliant with university policies and procedures. Manages financial and administrative services to advance the unit's mission, including budgeting, operational challenge assessment, solution implementation, and liaison with service providers. Required Skills and Abilities
Degree in Business Administration, Information Systems, Healthcare Administration, or related field. Minimum 8–10+ years of progressive experience in business systems analysis, process improvement, and strategic project management. Demonstrated experience in executive‑level project leadership, business transformation, and enterprise‑wide initiatives. Certification in Project Management (PMP), Lean Six Sigma, or Business Process Management (BPM) highly desirable. Preferred Skills and Abilities
Experience with formal business process improvement, project management, and business methodology knowledge. Strong analytical and quantitative skills; proficiency with MS Excel. Strong organizational and interpersonal skills with demonstrated problem‑solving and decision‑making abilities. Ability to prepare and present reports on complex clinical operations data. Ability to work independently, prioritize multiple tasks, and meet strict deadlines. Job Location
789 Howard Avenue, New Haven, Connecticut Job Posting Date
10/30/2025 EEO / Disability / Veteran / Health Statement
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
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Base pay range: $68,000 - $120,500 per year. Position Focus
Under the direction of the Associate Director, the Clinical Operations Manager will manage, oversee, and coordinate specific and ongoing department clinical operations initiatives. The Operations Manager will support the development and execution of strategic initiatives to enhance business processes, including conducting analyses and providing insights on workflow optimization and operational improvements. The manager will oversee clinical operations staff, collaborate with senior leadership and key stakeholders, and ensure alignment of people, processes, and technology to enhance operational efficiency and support strategic objectives. Principal Responsibilities
Serve as a strategic partner to executive leadership and department stakeholders to influence clinical operations process improvements. Manage clinical operations, including expansion of the Pain program and integration of physicians and CRNAs to the clinical network. Manage locum provider agreements, including contract management, invoicing, payments, and scheduling. Develop business cases to support project prioritization and resource allocation. Act as liaison between operational teams, IT, and administration, ensuring alignment of people, processes, and technology. Develop process workflow models, standard operating procedures, and business requirements for clinic operations. Support leadership with project management, including planning, conducting, and documenting regular meetings. Supervise operations team support staff and manage staff performance, evaluation, and workforce planning. Overview
Ensures that faculty, students, and staff receive high‑quality administrative support compliant with university policies and procedures. Manages financial and administrative services to advance the unit's mission, including budgeting, operational challenge assessment, solution implementation, and liaison with service providers. Required Skills and Abilities
Degree in Business Administration, Information Systems, Healthcare Administration, or related field. Minimum 8–10+ years of progressive experience in business systems analysis, process improvement, and strategic project management. Demonstrated experience in executive‑level project leadership, business transformation, and enterprise‑wide initiatives. Certification in Project Management (PMP), Lean Six Sigma, or Business Process Management (BPM) highly desirable. Preferred Skills and Abilities
Experience with formal business process improvement, project management, and business methodology knowledge. Strong analytical and quantitative skills; proficiency with MS Excel. Strong organizational and interpersonal skills with demonstrated problem‑solving and decision‑making abilities. Ability to prepare and present reports on complex clinical operations data. Ability to work independently, prioritize multiple tasks, and meet strict deadlines. Job Location
789 Howard Avenue, New Haven, Connecticut Job Posting Date
10/30/2025 EEO / Disability / Veteran / Health Statement
Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job‑related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
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