O'Reilly Auto Parts
Overview
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure telephone is answered according to company policy.
Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using the correct payment methods; and stage or process returned merchandise appropriately.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule; approve changes/deviations; and enforce proper clock-in/out according to policy.
Perform all store opening/closing duties, day-end procedures, securing money/deposits, preparing bank deposits as needed, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
All other duties as assigned.
Skills/Education/Experience/Abilities
Required: Strong communication skills; Ability to obtain RSS Certification.
Desired: Retail sales experience (preferably in auto parts); Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish highly desired).
Compensation and Benefits
Competitive wages and Paid Time Off
Stock Purchase Plan & 401k with employer contributions starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require an accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471-7431 option 1.
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Bilingual candidates encouraged to apply.
Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure telephone is answered according to company policy.
Ensure buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using the correct payment methods; and stage or process returned merchandise appropriately.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule; approve changes/deviations; and enforce proper clock-in/out according to policy.
Perform all store opening/closing duties, day-end procedures, securing money/deposits, preparing bank deposits as needed, ensuring night security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
All other duties as assigned.
Skills/Education/Experience/Abilities
Required: Strong communication skills; Ability to obtain RSS Certification.
Desired: Retail sales experience (preferably in auto parts); Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish highly desired).
Compensation and Benefits
Competitive wages and Paid Time Off
Stock Purchase Plan & 401k with employer contributions starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require an accommodation during the application or employment process, please contact rar@oreillyauto.com or call (800) 471-7431 option 1.
#J-18808-Ljbffr