Cohesity
Job Overview
Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in Heathrow, FL, Roseville, MN or Santa Clara offices, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team.
Responsibilities
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter.
Use available tools to investigate and troubleshoot technical issues.
Record customer interactions, including investigation, troubleshooting, and the resolution of issues.
Work closely with Cohesity engineering and account management teams.
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions.
Provide the best experience possible for Cohesity customers.
Manage workload to ensure that all customer issues are resolved in a timely manner.
Assist in the development of comprehensive and reusable self-service solutions for future incidents.
Develop knowledge base articles.
Qualifications
Degree in Computer Science, Information Systems or related field & graduating in 2026.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
Troubleshooting & Problem‑Solving – Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.
Compensation Pay Range: $60,560.00 – $75,700.00. The compensation noted above is based on an annualized hourly rate assuming normal full‑time employment.
Equal Employment Opportunity Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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Responsibilities
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter.
Use available tools to investigate and troubleshoot technical issues.
Record customer interactions, including investigation, troubleshooting, and the resolution of issues.
Work closely with Cohesity engineering and account management teams.
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions.
Provide the best experience possible for Cohesity customers.
Manage workload to ensure that all customer issues are resolved in a timely manner.
Assist in the development of comprehensive and reusable self-service solutions for future incidents.
Develop knowledge base articles.
Qualifications
Degree in Computer Science, Information Systems or related field & graduating in 2026.
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
Troubleshooting & Problem‑Solving – Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.
Compensation Pay Range: $60,560.00 – $75,700.00. The compensation noted above is based on an annualized hourly rate assuming normal full‑time employment.
Equal Employment Opportunity Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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