Cohesity Inc.
Senior Technical Account Manager | Cohesity - Tokyo
Cohesity Inc., Santa Clara, California, us, 95053
Overview
Cohesity is a leader in AI-powered data security with over 13,600 enterprise customers, including a majority of the Fortune 100 and Global 500. Cohesity provides data protection across on-premises, cloud, and edge environments and is backed by major technology partners. The company is headquartered in Santa Clara, CA, with offices around the globe. Cohesity has been recognized for leadership in Innovation, Product Strength, and Simplicity in Design. Join the leader in AI-powered data security. Role
Senior Technical Account Manager. You will play a meaningful role in ensuring our customers’ success by enhancing their experience, driving adoption of our technology, and reducing churn. This is an opportunity to work with enterprise customers and gain insights that improve Cohesity’s value proposition. This is a challenging role requiring exceptional customer relationship development, operational expertise, plan building and execution, cross functional collaboration, and analytical skills. The role emphasizes customer advocacy, quality management, and the ability to drive continuous operational improvement in a changing environment. Responsibilities
Increase the lifetime value of the customer by advocating for them in the evolution of our products and platform functionality integral to the customer’s success. Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores. Ensure delivery on key operational metrics, including Customer Health, Adoption, Reference-ability, Renewal Likelihood, Upsell/ Cross-Sell Potential, and Net Retention Rate and churn. Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV). Collaborate with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing issues that threaten renewals. Engage broadly across the Customer organization from users to C-Level/Influencers as required. Capture and convey customer feedback and required capabilities to enable ongoing improvement of processes, products, and services. Support customers by addressing important issues and, if necessary, creating guidelines for their specific needs. Onboard Cohesity customers to achieve agreed-upon outcomes post-implementation. Collaborate with the Critical Accounts Program (CAP) team to restore accounts with negative sentiment to a positive state. Understand and report back on the voice of the customer and address issues with follow-up. On the people and culture side, foster an environment of innovation and accountability and drive continuous improvement as a way of working. Qualifications
A relevant Bachelor’s degree or equivalent experience; preference for computer science, business management, or related fields. Strong empathy for customers and a passion for revenue and growth. Deep understanding of value drivers in recurring revenue models. Account Management experience (AE, SE, CSM, Operations Manager, or equivalent) is strongly preferred. Deep business operations expertise with the ability to create relevant customer-facing reports, messages, and dashboards. Strong ability to influence through persuasion, negotiation, and consensus building internally and externally. Desire for continuous learning and improvement. Excellent communication and presentation skills. Experience with strategy implementation and execution. Benefits
Healthcare coverage for you and your family Paid parental leave Flexible paid time off Additional company-wide days off throughout the year A robust wellness program Continuous learning opportunities Competitive salary and benefits package Notice
Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Submissions will be evaluated in accordance with company policy and may not incur a recruiting fee unless an exception applies. Life at Cohesity
Interested in learning more about Life at Cohesity and our values? Read more from our employees here. EEO Statement
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. If you require a reasonable accommodation to complete any part of the application process, or are unable to access the online application, you may contact us for assistance.
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Cohesity is a leader in AI-powered data security with over 13,600 enterprise customers, including a majority of the Fortune 100 and Global 500. Cohesity provides data protection across on-premises, cloud, and edge environments and is backed by major technology partners. The company is headquartered in Santa Clara, CA, with offices around the globe. Cohesity has been recognized for leadership in Innovation, Product Strength, and Simplicity in Design. Join the leader in AI-powered data security. Role
Senior Technical Account Manager. You will play a meaningful role in ensuring our customers’ success by enhancing their experience, driving adoption of our technology, and reducing churn. This is an opportunity to work with enterprise customers and gain insights that improve Cohesity’s value proposition. This is a challenging role requiring exceptional customer relationship development, operational expertise, plan building and execution, cross functional collaboration, and analytical skills. The role emphasizes customer advocacy, quality management, and the ability to drive continuous operational improvement in a changing environment. Responsibilities
Increase the lifetime value of the customer by advocating for them in the evolution of our products and platform functionality integral to the customer’s success. Elevate the customer experience by achieving higher product adoption, customer satisfaction, and overall health scores. Ensure delivery on key operational metrics, including Customer Health, Adoption, Reference-ability, Renewal Likelihood, Upsell/ Cross-Sell Potential, and Net Retention Rate and churn. Drive premier and programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV). Collaborate with Account Teams and Renewals Managers to identify new opportunities and upsell potential while addressing issues that threaten renewals. Engage broadly across the Customer organization from users to C-Level/Influencers as required. Capture and convey customer feedback and required capabilities to enable ongoing improvement of processes, products, and services. Support customers by addressing important issues and, if necessary, creating guidelines for their specific needs. Onboard Cohesity customers to achieve agreed-upon outcomes post-implementation. Collaborate with the Critical Accounts Program (CAP) team to restore accounts with negative sentiment to a positive state. Understand and report back on the voice of the customer and address issues with follow-up. On the people and culture side, foster an environment of innovation and accountability and drive continuous improvement as a way of working. Qualifications
A relevant Bachelor’s degree or equivalent experience; preference for computer science, business management, or related fields. Strong empathy for customers and a passion for revenue and growth. Deep understanding of value drivers in recurring revenue models. Account Management experience (AE, SE, CSM, Operations Manager, or equivalent) is strongly preferred. Deep business operations expertise with the ability to create relevant customer-facing reports, messages, and dashboards. Strong ability to influence through persuasion, negotiation, and consensus building internally and externally. Desire for continuous learning and improvement. Excellent communication and presentation skills. Experience with strategy implementation and execution. Benefits
Healthcare coverage for you and your family Paid parental leave Flexible paid time off Additional company-wide days off throughout the year A robust wellness program Continuous learning opportunities Competitive salary and benefits package Notice
Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Submissions will be evaluated in accordance with company policy and may not incur a recruiting fee unless an exception applies. Life at Cohesity
Interested in learning more about Life at Cohesity and our values? Read more from our employees here. EEO Statement
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. If you require a reasonable accommodation to complete any part of the application process, or are unable to access the online application, you may contact us for assistance.
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