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Natural Grocers by Vitamin Cottage

2nd Assistant Store Manager

Natural Grocers by Vitamin Cottage, Helena, Montana, us, 59604

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Be among the first 25 applicants The Job in a Nutshell:

This position requires a strong leader who thrives in a fast-paced, deadline driven work environment. This role will ensure the store and its crew are delivering a world class customer experience to every customer through proper training and execution of our company customer service and operational standards. You will be the 2nd Assistant Manager in the store and will be trained in handling all management related processes and will be the leader and ambassador of the Customer Service Experience at your store. Overview This position requires a strong leader who thrives in a fast-paced, deadline driven work environment. This role will ensure the store and its crew are delivering a world class customer experience to every customer through proper training and execution of our company customer service and operational standards. You will be the 2nd Assistant Manager in the store and will be trained in handling all management related processes and will be the leader and ambassador of the Customer Service Experience at your store. Applications are accepted by the date below, which may be updated if the hiring timeline is extended. 11/10/2025 Responsibilities

Setting Others Up for Success: Your main objective is to ensure the store good4u crew is trained and prepared to meet the expectations of their position. You will coach and inspire crew members regularly on how to improve and excel, participate in interviewing, hiring, selection, development and management of the store team, and set your crew up for success. Instilling the Importance of Customer Service: Lead training focused on serving customers and fulfilling the mission one customer at a time. Your example and leadership will be key in identifying opportunities to improve the customer experience and ensuring execution of identified solutions. Achieving Operational Excellence: Partner with the management team to ensure all processes and tasks are managed effectively. Focus areas include inventory management, shrink management, achieving store financial targets, policy compliance, execution of promotions/events, product merchandising and signage, quality standards, store/crew safety and security, and handling disruptions to daily business. Leadership & Professionalism: Lead with integrity, maintain professional communication, support strategic objectives, mentor department managers, collaborate with store leaders, adapt to change, foster a positive store culture, and prepare staff for career advancement. Rolling Up Your Sleeves: Work across departments (Body Care, Dairy/Frozen, Grocery, Produce, Receiving, Vitamins) to gain a holistic view of store operations; may include cleaning duties as needed. Getting the Job Done: Full schedule availability is required, including evenings and weekends. Moving on Up: This role offers insights into store operations and opportunities to lead others; prepares you for advancement opportunities both in stores and at the store support center. Note: This is a general outline of job responsibilities; all employees are expected to be hands-on and contribute to the store's success. Qualifications

Recipe for Success: Strong leadership skills – ability to inspire others and gain trust and credibility with the team. Ability to work effectively under pressure and in challenging situations. Patience and understanding when working with others and adapting to various learning styles. Must be able to obtain forklift certification. Excellent organizational skills and attention to detail. Self-motivated and capable of working independently. Driven to meet deadlines in a timely manner. Full schedule availability; including evenings and weekends. Experience in training individuals and groups on various topics. Strong verbal and written communication skills to provide clear direction and manage inquiries. Staff management experience is a plus. Ability to manage changing priorities effectively. Analytical, problem-solving and decision-making skills. Excellent customer service skills. Interest in natural/organic foods and supplements. Proficient in MS Word, Excel and Outlook. This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned by their Manager and/or other Store Support Center manager that might not be listed in this job description. Seniority level

Mid-Senior level Employment type

Full-time Job function

Sales and Business Development Industries

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