GameStop
Overview
Full Time Assistant Store Manager (Store 6263) Base pay range: $17.75/hr - $21.75/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to questions/concerns quickly, effectively, and courteously; assist guests with gaming needs; inform guests of promotions; recommend items; apply selling behaviors during every transaction; thank guests for shopping at GameStop; circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using POS; handle changes, receipts, and ensure high-quality guest service.
Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
Promote GameStop benefits, e.g., reservations, trade-ins, and Pro Rewards.
Assist the Store Manager with setting guest service expectations and training store associates.
Observe associate performance, provide feedback, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager.
Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethics.
Schedule store associates to follow guidelines; supervise staffing for optimum guest service.
Approve payroll and manage time off requests; verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
Fulfill Omni-Channel orders and ship daily.
Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager.
Support the team in meeting sales, profit, and shrink goals; complete required administrative duties.
Conduct store inventory counts and restock merchandise; organize products on the sales floor.
Balance daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies; conduct inventories and report discrepancies to management.
Process defectives/recalls and stock pulls; ensure proper labeling and packing lists.
Maintain guest and associate safety; report injuries per guidelines.
Maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is unavailable.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and within a team to complete tasks on time.
Meet performance expectations, including attendance, safety, and a respectful workplace.
Operate the POS system and perform basic math and alphabetizing.
Complete required paperwork properly and follow written or verbal instructions.
Flexible schedule, including extended hours, weekends, and some holidays (minimum 3 days/week).
Remain reliable under pressure and be a problem solver.
Able to work alone; stand/move for extended periods and lift up to 30 lbs.
Knowledge of military ranks and insignia may apply for stores on military bases.
Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations in accordance with the Americans with Disabilities Act and applicable laws.
Notes This position accepts applications on an ongoing basis. Full-time store positions may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and other incentives where allowed by law.
Pay: $17.75 - $21.75
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Full Time Assistant Store Manager (Store 6263) Base pay range: $17.75/hr - $21.75/hr At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to questions/concerns quickly, effectively, and courteously; assist guests with gaming needs; inform guests of promotions; recommend items; apply selling behaviors during every transaction; thank guests for shopping at GameStop; circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using POS; handle changes, receipts, and ensure high-quality guest service.
Respond to guest questions in person or by phone; escalate issues to the Store Manager when appropriate.
Promote GameStop benefits, e.g., reservations, trade-ins, and Pro Rewards.
Assist the Store Manager with setting guest service expectations and training store associates.
Observe associate performance, provide feedback, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; input written feedback into the HR system in partnership with the Store Manager.
Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethics.
Schedule store associates to follow guidelines; supervise staffing for optimum guest service.
Approve payroll and manage time off requests; verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in working order.
Fulfill Omni-Channel orders and ship daily.
Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager.
Support the team in meeting sales, profit, and shrink goals; complete required administrative duties.
Conduct store inventory counts and restock merchandise; organize products on the sales floor.
Balance daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies; conduct inventories and report discrepancies to management.
Process defectives/recalls and stock pulls; ensure proper labeling and packing lists.
Maintain guest and associate safety; report injuries per guidelines.
Maintain store records/files and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is unavailable.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and within a team to complete tasks on time.
Meet performance expectations, including attendance, safety, and a respectful workplace.
Operate the POS system and perform basic math and alphabetizing.
Complete required paperwork properly and follow written or verbal instructions.
Flexible schedule, including extended hours, weekends, and some holidays (minimum 3 days/week).
Remain reliable under pressure and be a problem solver.
Able to work alone; stand/move for extended periods and lift up to 30 lbs.
Knowledge of military ranks and insignia may apply for stores on military bases.
Job descriptions are subject to change at any time based on business needs. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations in accordance with the Americans with Disabilities Act and applicable laws.
Notes This position accepts applications on an ongoing basis. Full-time store positions may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and other incentives where allowed by law.
Pay: $17.75 - $21.75
#J-18808-Ljbffr