GameStop
Full Time Assistant Store Manager (Store 7627)
GameStop, East Peoria, Illinois, United States, 61611
Overview
Full Time Assistant Store Manager (Store 7627) Base pay range: $17.75/hr - $21.75/hr Pay
$17.75 - $21.75 per hour Responsibilities
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Uses elements of GameStop's buy, sell, trade, and reservation business model to develop and promote a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. Ensure products are easy to see and buy, build sales by sharing product and gaming knowledge with guests, provide a clean, organized environment in which to shop, and grow guest loyalty and repeat business. Supervise Sales Associates and Retail Keyholders in the absence of the Store Manager. Provide best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously, assist with gaming needs, inform guests of promotions, suggest additional items, and thank guests for shopping at GameStop. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards). Assist with setting guest service expectations for associates and train them in company store policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance, and ensure alignment with guest service expectations. Provide recognition and feedback to associates; document feedback in Workday/HR service management system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates to follow guidelines; supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify pay for time worked. Maintain store cleanliness, organization, merchandising per guidelines, and proper functioning of fixtures and equipment. Fulfill Omni-Channel orders daily. Protect assets through inventory control and loss prevention; inspect packages at closing as appropriate; report concerns to the Store Manager. Support team in meeting/exceeding sales, profit, and shrink goals; complete required administrative duties. Perform inventory counts, restock, move products to front, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies, record discrepancies, and conduct inventories. Process defectives/recalls and stock pulls; label boxes with packing lists. Maintain associate/guest safety; report injuries promptly per guidelines. Maintain store records/files neatly; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal/written communication and listening skills; English proficiency; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and adapt to change. Work independently and within a team; perform tasks timely. Meet performance expectations including attendance and safe/workplace protocols. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork and follow instructions in written, oral, or diagram form. Handle financial tasks per company policy. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Manage pressure, be a problem solver, and maintain guest interactions. Reliable and trustworthy; exercise good judgment. Able to work alone; stand/move up to 12 hours per day. Physical ability to bend, stoop, crouch, reach, climb ladders, and lift up to 30 lbs. May require onboarding familiarity with military ranks/insignia for stores located on military bases. Job descriptions are subject to change at any time... GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives. Location
East Peoria, IL
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Full Time Assistant Store Manager (Store 7627) Base pay range: $17.75/hr - $21.75/hr Pay
$17.75 - $21.75 per hour Responsibilities
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Uses elements of GameStop's buy, sell, trade, and reservation business model to develop and promote a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. Ensure products are easy to see and buy, build sales by sharing product and gaming knowledge with guests, provide a clean, organized environment in which to shop, and grow guest loyalty and repeat business. Supervise Sales Associates and Retail Keyholders in the absence of the Store Manager. Provide best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously, assist with gaming needs, inform guests of promotions, suggest additional items, and thank guests for shopping at GameStop. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards). Assist with setting guest service expectations for associates and train them in company store policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance, and ensure alignment with guest service expectations. Provide recognition and feedback to associates; document feedback in Workday/HR service management system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates know policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates to follow guidelines; supervise staffing to maintain guest service levels. Approve payroll, manage paid time off, and verify pay for time worked. Maintain store cleanliness, organization, merchandising per guidelines, and proper functioning of fixtures and equipment. Fulfill Omni-Channel orders daily. Protect assets through inventory control and loss prevention; inspect packages at closing as appropriate; report concerns to the Store Manager. Support team in meeting/exceeding sales, profit, and shrink goals; complete required administrative duties. Perform inventory counts, restock, move products to front, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies, record discrepancies, and conduct inventories. Process defectives/recalls and stock pulls; label boxes with packing lists. Maintain associate/guest safety; report injuries promptly per guidelines. Maintain store records/files neatly; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing, welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal/written communication and listening skills; English proficiency; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and adapt to change. Work independently and within a team; perform tasks timely. Meet performance expectations including attendance and safe/workplace protocols. Operate Point-of-Sale (POS) system; basic math and alphabetizing skills. Complete required paperwork and follow instructions in written, oral, or diagram form. Handle financial tasks per company policy. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Manage pressure, be a problem solver, and maintain guest interactions. Reliable and trustworthy; exercise good judgment. Able to work alone; stand/move up to 12 hours per day. Physical ability to bend, stoop, crouch, reach, climb ladders, and lift up to 30 lbs. May require onboarding familiarity with military ranks/insignia for stores located on military bases. Job descriptions are subject to change at any time... GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k), employee discount and a casual work environment. Positions may also be eligible for a bonus and/or other incentives. Location
East Peoria, IL
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