Canon U.S.A., Inc.
Overview
Client Service Representative I Location:
US-VA-Fairfax Company:
Canon U.S.A., Inc. Requisition ID:
33701 Category:
Customer Service/Support Position Type:
Full-Time Workstyle:
Full-Time On Site About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact
Main Responsibilities: Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring
Note:
This is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize in order to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work OT as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. May require driving between multiple client locations, may also require a personal vehicle (valid driver\'s license and acceptable driving record necessary). Ability to lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role:
$17.20 - $23.37 hourly . Company Overview
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. What We Offer
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation And Even More Perks!
Employee referral bonus Employee discounts Dress for Your Day attire program (casual is welcome, based on your job function) Volunteer opportunities to give back to our local community Swag! A Canon welcome kit and official merch you can't get anywhere else Canon U.S.A., Inc. offers a comprehensive benefits package and states that applicants must be legally authorized to work in the United States. Various legal disclosures are provided for compliance purposes. Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Posting Tags
#LI-RH1 #PM19 #LI-Onsite Legal and Compliance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The company will not pursue visa sponsorship. You must be legally authorized to work in the United States. The Company will not sponsor visas. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
#J-18808-Ljbffr
Client Service Representative I Location:
US-VA-Fairfax Company:
Canon U.S.A., Inc. Requisition ID:
33701 Category:
Customer Service/Support Position Type:
Full-Time Workstyle:
Full-Time On Site About the Role
Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction. Your Impact
Main Responsibilities: Promptly informs supervisor of potential problems or customer concerns. Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. Strong focus on providing good customer service. Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location. Attends cross-functional trainings to ensure ability to provide coverage when short-staffed. Site responsibility and location of coverage may change based on client and/or division needs. Mail/Courier Services: Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests. About You: The Skills & Expertise You Bring
Note:
This is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize in order to meet deadlines. Good customer service and communication skills. Ability to work with minimal supervision. Ability to work OT as needed. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. May require driving between multiple client locations, may also require a personal vehicle (valid driver\'s license and acceptable driving record necessary). Ability to lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties. We are providing the anticipated rate for this role:
$17.20 - $23.37 hourly . Company Overview
Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. What We Offer
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation And Even More Perks!
Employee referral bonus Employee discounts Dress for Your Day attire program (casual is welcome, based on your job function) Volunteer opportunities to give back to our local community Swag! A Canon welcome kit and official merch you can't get anywhere else Canon U.S.A., Inc. offers a comprehensive benefits package and states that applicants must be legally authorized to work in the United States. Various legal disclosures are provided for compliance purposes. Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Posting Tags
#LI-RH1 #PM19 #LI-Onsite Legal and Compliance
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The company will not pursue visa sponsorship. You must be legally authorized to work in the United States. The Company will not sponsor visas. We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
#J-18808-Ljbffr