SeatGeek
Employer Industry: Ticketing and Live Events
Why Consider This Job Opportunity
Salary up to $215,000 plus performance-based bonus
Equity stake in the company
Flexible work environment, allowing for remote work or in-office days as preferred
Unlimited PTO and up to 16 weeks of fully‑paid family leave
Comprehensive benefits including health, vision, dental, and life insurance
Opportunities to work with iconic sports teams and attend marquee events
What to Expect (Job Responsibilities)
Manage and develop the US Client Success team, including direct leadership of managers and Customer Success Managers (CSMs)
Set clear goals and drive accountability to build a high‑performance culture focused on commercial impact
Own and manage revenue targets, client health, and adoption across the client portfolio
Serve as a trusted partner to executives at major sports teams and venues, influencing decision‑making and growth
Lead strategic initiatives to scale the Client Success organization with effective systems and processes
What is Required (Qualifications)
12+ years of experience in customer success, account management, or strategic consulting, preferably in B2B SaaS or ticketing/entertainment
6+ years of experience leading and developing managers and large teams
Proven ability to drive outcomes with enterprise and C‑level stakeholders
Strong analytical skills and comfort with performance data, P&Ls, and strategic decision‑making
Willingness to travel approximately 25–35% for client meetings and industry events
How to Stand Out (Preferred Qualifications)
Familiarity with the sports or live entertainment industry
Demonstrated success in scaling functions during periods of rapid growth
Exceptional communication skills with the ability to influence internally and externally
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why Consider This Job Opportunity
Salary up to $215,000 plus performance-based bonus
Equity stake in the company
Flexible work environment, allowing for remote work or in-office days as preferred
Unlimited PTO and up to 16 weeks of fully‑paid family leave
Comprehensive benefits including health, vision, dental, and life insurance
Opportunities to work with iconic sports teams and attend marquee events
What to Expect (Job Responsibilities)
Manage and develop the US Client Success team, including direct leadership of managers and Customer Success Managers (CSMs)
Set clear goals and drive accountability to build a high‑performance culture focused on commercial impact
Own and manage revenue targets, client health, and adoption across the client portfolio
Serve as a trusted partner to executives at major sports teams and venues, influencing decision‑making and growth
Lead strategic initiatives to scale the Client Success organization with effective systems and processes
What is Required (Qualifications)
12+ years of experience in customer success, account management, or strategic consulting, preferably in B2B SaaS or ticketing/entertainment
6+ years of experience leading and developing managers and large teams
Proven ability to drive outcomes with enterprise and C‑level stakeholders
Strong analytical skills and comfort with performance data, P&Ls, and strategic decision‑making
Willingness to travel approximately 25–35% for client meetings and industry events
How to Stand Out (Preferred Qualifications)
Familiarity with the sports or live entertainment industry
Demonstrated success in scaling functions during periods of rapid growth
Exceptional communication skills with the ability to influence internally and externally
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr