Fire Fighter Sales & Service Company
IT Support Specialist
Fire Fighter Sales & Service Company, Cranberry Township, Pennsylvania, United States
Position Summary
We are seeking a skilled and motivated Mid-Level IT Support Specialist to join our team. This onsite, hands‑on role is responsible for supporting and maintaining the organization’s IT infrastructure, managing hardware endpoints, and delivering outstanding technical assistance to end‑users. The ideal candidate will demonstrate strong technical expertise, excellent interpersonal skills, and a customer‑focused approach to problem‑solving.
Key Responsibilities
Provide day‑to‑day technical support for laptops, mobile devices, and peripherals, ensuring timely resolution of hardware and software issues.
Provide support for hardware, software, and network issues.
Manage and support Teams Rooms and conference room technology, including AV equipment, displays, and collaboration tools.
Administer and maintain user accounts, permissions, and access controls in Active Directory, Azure AD, AWS, Microsoft 365, and other systems.
Provide user support and training for the Microsoft 365 productivity suite (Outlook, Teams, OneDrive, SharePoint, etc.).
Monitor system performance and troubleshoot issues to ensure optimal uptime.
Assist in the deployment and maintenance of enterprise applications and tools.
Support cybersecurity initiatives including antivirus, patch management, and vulnerability remediation.
Document technical procedures, configurations, and issue resolutions in a clear and organized manner.
Participate in IT projects such as system upgrades, migrations, and rollouts.
Train and support users on IT systems and best practices.
Deliver exceptional customer service and maintain strong working relationships with end‑users and team members.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
3–5 years of experience in IT support, systems administration, or a similar technical support capacity.
Proficiency in Windows and macOS environments, with solid troubleshooting and diagnostic skills.
Experience managing Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune, Kandji).
Working knowledge of basic networking concepts (DNS, DHCP, IP addressing, Wi‑Fi).
Familiarity with ticketing systems (e.g., Jira) and ITIL/ITSM practices.
Strong interpersonal and communication skills, with the ability to interact effectively with non‑technical users.
Self‑motivated and capable of working independently or collaboratively within a team.
Preferred Skills
Experience with cloud platforms (e.g., Azure, AWS).
Knowledge of scripting languages (e.g., PowerShell, Bash).
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
Seniority level Mid‑Senior level
Employment type Other
Job function Information Technology
Industries Construction
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Key Responsibilities
Provide day‑to‑day technical support for laptops, mobile devices, and peripherals, ensuring timely resolution of hardware and software issues.
Provide support for hardware, software, and network issues.
Manage and support Teams Rooms and conference room technology, including AV equipment, displays, and collaboration tools.
Administer and maintain user accounts, permissions, and access controls in Active Directory, Azure AD, AWS, Microsoft 365, and other systems.
Provide user support and training for the Microsoft 365 productivity suite (Outlook, Teams, OneDrive, SharePoint, etc.).
Monitor system performance and troubleshoot issues to ensure optimal uptime.
Assist in the deployment and maintenance of enterprise applications and tools.
Support cybersecurity initiatives including antivirus, patch management, and vulnerability remediation.
Document technical procedures, configurations, and issue resolutions in a clear and organized manner.
Participate in IT projects such as system upgrades, migrations, and rollouts.
Train and support users on IT systems and best practices.
Deliver exceptional customer service and maintain strong working relationships with end‑users and team members.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
3–5 years of experience in IT support, systems administration, or a similar technical support capacity.
Proficiency in Windows and macOS environments, with solid troubleshooting and diagnostic skills.
Experience managing Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune, Kandji).
Working knowledge of basic networking concepts (DNS, DHCP, IP addressing, Wi‑Fi).
Familiarity with ticketing systems (e.g., Jira) and ITIL/ITSM practices.
Strong interpersonal and communication skills, with the ability to interact effectively with non‑technical users.
Self‑motivated and capable of working independently or collaboratively within a team.
Preferred Skills
Experience with cloud platforms (e.g., Azure, AWS).
Knowledge of scripting languages (e.g., PowerShell, Bash).
Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
Seniority level Mid‑Senior level
Employment type Other
Job function Information Technology
Industries Construction
Referrals increase your chances of interviewing at Fire Fighter Sales & Service Company by 2x.
#J-18808-Ljbffr