Prequel Solutions
Job Description:
We're looking for a skilled IT Support Specialist to join our team. This hands-on role is responsible for maintaining and supporting the organizations IT infrastructure, managing hardware endpoints, and providing exceptional technical support to end-users.
The ideal candidate will have strong technical expertise, excellent communication skills, and a customer-focused approach to problem-solving.
Key Responsibilities Provide day-to-day technical support for laptops, mobile devices, and peripherals, ensuring timely resolution of hardware and software issues. Troubleshoot and resolve hardware, software, and network-related problems. Manage and support Teams Rooms and conference room technology, including AV equipment, displays, and collaboration tools. Administer and maintain user accounts, permissions, and access controls in Active Directory, Azure AD, and Microsoft 365. Deliver user support and training for the Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, etc.). Monitor system performance, proactively identifying and addressing issues to ensure maximum uptime. Assist in deploying, maintaining, and updating enterprise applications and tools. Support cybersecurity initiatives, including antivirus management, patching, and vulnerability remediation. Document procedures, configurations, and troubleshooting steps clearly and accurately. Contribute to IT projects such as system upgrades, migrations, and technology rollouts. Provide training and promote IT best practices among end-users. Deliver outstanding customer service and maintain positive relationships with staff and team members. Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2+ years of experience in IT support, or a similar technical role. Proficiency with Windows and macOS environments, including strong troubleshooting and diagnostic abilities. Experience managing Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune). Working knowledge of networking fundamentals (DNS, DHCP, IP addressing, Wi-Fi). Familiarity with ticketing systems (e.g., Jira) and ITIL/ITSM best practices. Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. Self-motivated, detail-oriented, and capable of working independently or as part of a team.
We're looking for a skilled IT Support Specialist to join our team. This hands-on role is responsible for maintaining and supporting the organizations IT infrastructure, managing hardware endpoints, and providing exceptional technical support to end-users.
The ideal candidate will have strong technical expertise, excellent communication skills, and a customer-focused approach to problem-solving.
Key Responsibilities Provide day-to-day technical support for laptops, mobile devices, and peripherals, ensuring timely resolution of hardware and software issues. Troubleshoot and resolve hardware, software, and network-related problems. Manage and support Teams Rooms and conference room technology, including AV equipment, displays, and collaboration tools. Administer and maintain user accounts, permissions, and access controls in Active Directory, Azure AD, and Microsoft 365. Deliver user support and training for the Microsoft 365 suite (Outlook, Teams, OneDrive, SharePoint, etc.). Monitor system performance, proactively identifying and addressing issues to ensure maximum uptime. Assist in deploying, maintaining, and updating enterprise applications and tools. Support cybersecurity initiatives, including antivirus management, patching, and vulnerability remediation. Document procedures, configurations, and troubleshooting steps clearly and accurately. Contribute to IT projects such as system upgrades, migrations, and technology rollouts. Provide training and promote IT best practices among end-users. Deliver outstanding customer service and maintain positive relationships with staff and team members. Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience). 2+ years of experience in IT support, or a similar technical role. Proficiency with Windows and macOS environments, including strong troubleshooting and diagnostic abilities. Experience managing Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune). Working knowledge of networking fundamentals (DNS, DHCP, IP addressing, Wi-Fi). Familiarity with ticketing systems (e.g., Jira) and ITIL/ITSM best practices. Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users. Self-motivated, detail-oriented, and capable of working independently or as part of a team.