CSX
Freight Claims Analyst – CSX
Join CSX in Jacksonville, FL to manage freight claim handling in compliance with SOX, rail carrier liability rules, and transportation contracts. The role requires analytical skills and coordination with billing, collections, and customer service teams.
Primary Activities and Responsibilities
Investigate assigned claims under rail carrier liability rules and applicable contracts.
Gather and analyze facts to determine appropriate settlements.
Process claim review and settlements in the Channel Revenue Management system and upload supporting documents.
Provide updates and documentation to validate claim resolution decisions via third‑party vendor sites.
Promptly review and resolve claim disputes and reconsiderations.
Issue third‑party contractor bills, prepare electronic packets to support billing and collections.
Handle the entire billing process from creation to final collection.
Investigate and resolve recharged claims from foreign line carriers and communicate liability issues to sales and marketing managers.
Perform miscellaneous activities as assigned by the manager.
Minimum Qualifications
Bachelor’s Degree (4‑year degree).
1+ year experience in business/strategic management, sales/account management, marketing, accounting, finance, transportation, logistics, supply chain, operations or related field.
Preferred Qualifications
Bachelor’s Degree (4‑year degree).
3+ years experience managing claims or investigative work.
Knowledge and Skills
Knowledge of liability provisions of transportation contracts and related coverage laws.
Knowledge of freight liability.
Oracle web‑based fluency and BOBJ reports.
INFOPAC knowledge.
Legacy system knowledge.
Advanced investigation techniques and familiarity with liability provisions.
Ability to maintain daily/weekly production quota levels accurately.
Work under pressure while handling multiple responsibilities.
Strong sense of urgency, attention to detail, and ability to meet short deadlines.
Excellent verbal and written communication, negotiation, and presentation skills.
About CSX CSX is committed to building a diverse workforce and supporting veterans and reservists. We provide rail, intermodal and rail‑to‑truck transload services across many industry sectors.
Compensation & Benefits Annual salary range based on experience and qualifications. Base salary plus annual bonus opportunity.
Equal Opportunity Employer CSX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status. All applicants will be considered for employment without discrimination on the basis of disability.
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Join CSX in Jacksonville, FL to manage freight claim handling in compliance with SOX, rail carrier liability rules, and transportation contracts. The role requires analytical skills and coordination with billing, collections, and customer service teams.
Primary Activities and Responsibilities
Investigate assigned claims under rail carrier liability rules and applicable contracts.
Gather and analyze facts to determine appropriate settlements.
Process claim review and settlements in the Channel Revenue Management system and upload supporting documents.
Provide updates and documentation to validate claim resolution decisions via third‑party vendor sites.
Promptly review and resolve claim disputes and reconsiderations.
Issue third‑party contractor bills, prepare electronic packets to support billing and collections.
Handle the entire billing process from creation to final collection.
Investigate and resolve recharged claims from foreign line carriers and communicate liability issues to sales and marketing managers.
Perform miscellaneous activities as assigned by the manager.
Minimum Qualifications
Bachelor’s Degree (4‑year degree).
1+ year experience in business/strategic management, sales/account management, marketing, accounting, finance, transportation, logistics, supply chain, operations or related field.
Preferred Qualifications
Bachelor’s Degree (4‑year degree).
3+ years experience managing claims or investigative work.
Knowledge and Skills
Knowledge of liability provisions of transportation contracts and related coverage laws.
Knowledge of freight liability.
Oracle web‑based fluency and BOBJ reports.
INFOPAC knowledge.
Legacy system knowledge.
Advanced investigation techniques and familiarity with liability provisions.
Ability to maintain daily/weekly production quota levels accurately.
Work under pressure while handling multiple responsibilities.
Strong sense of urgency, attention to detail, and ability to meet short deadlines.
Excellent verbal and written communication, negotiation, and presentation skills.
About CSX CSX is committed to building a diverse workforce and supporting veterans and reservists. We provide rail, intermodal and rail‑to‑truck transload services across many industry sectors.
Compensation & Benefits Annual salary range based on experience and qualifications. Base salary plus annual bonus opportunity.
Equal Opportunity Employer CSX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status. All applicants will be considered for employment without discrimination on the basis of disability.
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