Customer Service Job at Platinum Coastal Group in Covington

Entry Level Customer Service Representative

This role is an on‑site position requiring daily commute Monday through Friday.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross‑functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Base pay range

$20.00/hr - $25.00/hr

Customer Service Representative Duties

• Handle customer inquiries in‑store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and elevate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company's policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client‑facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time‑management skills.
• Strong analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: customer feedback management, positive attitude and resilience, teamwork and collaboration, strong oral and written communication, organizational and time‑management skills, oral communication, strong communication skills, ability to multitask and prioritize effectively, knowledge of CRM systems, oral and written communication skills, organization, resilience, ability to multitask, CRM systems familiarity, familiarity with CRM systems, flexibility in schedule availability, proficiency in customer service software and tools, positive attitude, familiarity with CRM systems and practices, problem‑solving, time‑management skills, language fluency, active listening, multitasking and prioritization, CRM knowledge, written communication, multitasking, flexible scheduling, strong analytical and problem‑solving abilities, communication skills, bilingual or multilingual abilities, flexibility and adaptability, customer feedback, customer service software proficiency, customer service software, flexibility in schedule, communication, empathy, problem resolution, ability to multitask and prioritize, time management, customer service experience, ability to multitask and prioritize under pressure, CRM familiarity, flexibility, sales, multi‑tasking, customer service, basic understanding of business operations, service excellence, strong analytical skills, bilingualism, ability to multitask and prioritize effectively under pressure, fluent in multiple languages, flexible schedule availability, problem‑solving skills, team collaboration, sales support, organization skills, prioritization, excellent organizational skills, CRM systems and practices, analytical abilities, customer feedback gathering, customer service skills, analytical and problem‑solving abilities, basic understanding of business operations and customer needs, adaptability, customer service and support, strong oral and written communication skills, interpersonal skills, teamwork, resilience in challenging situations, customer satisfaction commitment, proficiency in customer service software, problem‑solving abilities, conflict resolution, analytical skills, documentation, excellent organizational and time‑management skills, customer relationship management (CRM), problem solving, customer service representatives, customer satisfaction, collaboration, customer feedback analysis, effective communication, strong interpersonal skills, customer satisfaction and service excellence, organizational skills, CRM systems.

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• Advertising Services