Customer Service Job at Platinum Coastal Group in Winter Park

Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Please note that this is an on-site role, so a commute Monday through Friday is required. The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: positive attitude and resilience, fluent in multiple languages, crm familiarity, basic understanding of business operations, empathy, organizational and time management skills, strong oral and written communication skills, multitasking and prioritization, problem solving, team collaboration, excellent organizational and time management skills, customer service software proficiency, familiarity with crm systems and practices, problem resolution, customer feedback management, teamwork, customer service experience, active listening, communication skills, strong analytical skills, communication, conflict resolution, resilience in challenging situations, interpersonal skills, ability to multitask and prioritize effectively, organization, basic understanding of business operations and customer needs, bilingual or multilingual abilities, customer feedback gathering, sales support, crm systems, multi-tasking, familiarity with crm systems, service excellence, sales, proficiency in customer service software and tools, oral communication, teamwork and collaboration, ability to multitask, customer satisfaction and service excellence, effective communication, prioritization, customer satisfaction commitment, crm systems familiarity, customer service, documentation, customer relationship management (crm), adaptability, knowledge of crm systems, ability to multitask and prioritize, analytical skills, positive attitude, flexible schedule availability, customer feedback, analytical and problem-solving abilities, resilience, flexible scheduling, flexibility in schedule, customer satisfaction, organizational skills, problem-solving skills, bilingualism, customer service representatives, time management, flexibility, crm knowledge, customer service skills, organization skills, oral and written communication skills, crm systems and practices, time management skills, problem-solving, language fluency, strong interpersonal skills, customer feedback analysis, collaboration, customer service and support, strong oral and written communication, problem-solving abilities, written communication, ability to multitask and prioritize effectively under pressure, analytical abilities, excellent organizational skills, multitasking, customer service software, strong communication skills, strong analytical and problem-solving abilities, flexibility in schedule availability, flexibility and adaptability.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Advertising Services

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