Spotless Brands
Join to apply for the
Director of Operations
role at
Spotless Brands .
Welcome candidates with a passion for operational excellence and strategic leadership.
Description Leading a team of District Managers, the Director of Operations acts as a strategic business partner who works cross‑functionally with corporate support center leaders and field operators. The Director also oversees the Customer Experience Coordinator who supports exception‑based customer escalations. The role demands an entrepreneurial mindset, exceptional leadership capability, and a data‑driven approach to ensuring the effective integration of new sites and ongoing performance across the network.
Operational Leadership
Directly oversee District Managers, providing coaching, direction, and performance management to ensure operational excellence across all sites.
Monitor and analyze operational key performance indicators (labor utilization, throughput, safety, profitability) to drive data‑informed decision‑making and continuous improvement.
Conduct regular site visits to ensure compliance with brand standards, assess team member engagement, validate customer satisfaction, and ensure a safe and secure environment.
Lead cost‑management initiatives, optimize labor allocation, and enforce budget discipline at the site, district, and market levels.
Establish and implement scalable systems, processes, and best practices to support growth and network expansion.
Business Development & Market Growth
Partner with the implementation team to ensure smooth onboarding and integration of new sites within the market.
Collaborate cross‑functionally with corporate support teams (HR, Marketing, Facilities, Finance) to align market goals and strategies.
Identify and execute market‑specific strategies to expand customer demand, increase revenue, and capture market share.
Drive the success of new initiatives, services, and technology aimed at enhancing customer experience and operational efficiencies.
People & Performance Management
Recruit, hire, develop, and retain top talent; ensure proper onboarding, training, and performance development for District Managers and site‑level team members.
Build and sustain a high‑performing, engaged, and collaborative team culture focused on accountability, recognition, and continuous improvement.
Facilitate succession planning and career development to build leadership bench strength.
Lead and influence change efforts at the field and site level, ensuring adoption of strategic initiatives and reinforcing a culture of innovation.
Champion a “One Team” Spotless Brands culture in multi‑unit operations, leading change by aligning cross‑functional teams and scaling strategic initiatives for consistent excellence.
Collaboration & Communication
Serve as the primary field liaison between operations and broader organization, ensuring clear, consistent, and timely communication.
Represent market performance in executive‑level business reviews, providing actionable insights and solutions.
Collaborate with peer Directors of Operations to share best practices and drive company‑wide improvements.
Additional Expectations
Be available to address emergencies and urgent operational needs outside of standard business hours.
Required
Ensure consistent customer experience and operational excellence across all brands within the portfolio.
Perform other duties as assigned to support the team and the needs of the business.
Site Type Variations
Express Sites: Prioritize high‑throughput exterior wash operations with a strong focus on speed, automation, and membership sales.
Full‑Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher‑touch customer experience.
Flex Sites: Combine full‑service and express wash models and may include additional profit centers such as convenience store and/or lube center.
Education and Experience
Bachelor’s degree in business, operations management, or related field or equivalent working experience.
Minimum of 7 years of industry‑related experience including progressive multi‑unit operational leadership.
Experience in a high‑volume, service‑based, or retail environment.
Proven track record of leading large teams to achieve financial, operational, and people performance targets.
Experience with P&L management, budgeting, and cost control.
Strong analytical skills with the ability to use data and insights to drive decision‑making and continuous improvement.
Exceptional interpersonal and communication skills with the ability to influence across levels and functions.
Demonstrated success in scaling operations and integrating new locations into an existing network.
Ability to travel frequently within the assigned market and be field‑present.
Valid driver’s license.
Ability to successfully pass a background check in accordance with company policies and applicable laws.
Knowledge, Skills, and Abilities
Deep understanding of multi‑unit operations in high‑volume, customer‑centric environments.
Proficiency in business and financial acumen, including P&L management, budgeting, and labor optimization.
Working knowledge of industry trends, operational best practices, and scaling strategies in service or retail sectors.
Familiarity with performance metrics, data analysis, and operational dashboards for driving results.
Understanding of HR principles, including talent development, engagement, and workforce planning.
Knowledge of health, safety, and compliance standards relevant to field‑based operations.
Strong analytical skills with the ability to interpret complex data and develop actionable strategies.
Excellent verbal and written communication skills; able to influence at all levels of the organization.
Skilled in leading through change and guiding teams through transformation and growth initiatives.
Effective at identifying root causes, developing solutions, and driving resolution in dynamic environments.
Strong cross‑functional collaboration skills; able to build trust and alignment across departments.
Highly organized with the ability to prioritize and manage multiple competing initiatives in a fast‑paced environment.
Ability to think strategically while executing tactically to achieve both short‑ and long‑term goals.
Ability to scale operations, systems, and teams to support business growth.
Ability to maintain a strong field presence through frequent travel, direct leadership, and site visits.
Ability to thrive in a decentralized, entrepreneurial environment with evolving priorities.
Ability to foster a high‑performance culture rooted in accountability, innovation, and customer service.
Ability to manage urgent issues and emergencies with poise, sound judgment, and urgency.
Physical Requirements
Travel frequently within assigned geographic territory or to company‑sponsored meetings, including driving for extended periods, occasional air travel (~60%).
Stand and walk for extended periods during site visits, including navigating large car wash facilities and surrounding outdoor areas.
Work in varying environmental conditions while conducting site visits.
Comfortable climbing stairs, walking long distances, or moving between indoor and outdoor workspaces throughout the day.
Use a laptop, smartphone, or other mobile technologies for extended periods of time.
Flexibility to work non‑traditional hours, including evenings and weekends as business needs or emergencies arise.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Retail
Equal Employment Opportunity (EEO) Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department. Spotless Brands is an Equal Employment Opportunity (EEO) employer and invites all qualified applicants to apply.
Employment Eligibility Verification We verify employment eligibility: EVerify Participation Poster: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and IER Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.
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Director of Operations
role at
Spotless Brands .
Welcome candidates with a passion for operational excellence and strategic leadership.
Description Leading a team of District Managers, the Director of Operations acts as a strategic business partner who works cross‑functionally with corporate support center leaders and field operators. The Director also oversees the Customer Experience Coordinator who supports exception‑based customer escalations. The role demands an entrepreneurial mindset, exceptional leadership capability, and a data‑driven approach to ensuring the effective integration of new sites and ongoing performance across the network.
Operational Leadership
Directly oversee District Managers, providing coaching, direction, and performance management to ensure operational excellence across all sites.
Monitor and analyze operational key performance indicators (labor utilization, throughput, safety, profitability) to drive data‑informed decision‑making and continuous improvement.
Conduct regular site visits to ensure compliance with brand standards, assess team member engagement, validate customer satisfaction, and ensure a safe and secure environment.
Lead cost‑management initiatives, optimize labor allocation, and enforce budget discipline at the site, district, and market levels.
Establish and implement scalable systems, processes, and best practices to support growth and network expansion.
Business Development & Market Growth
Partner with the implementation team to ensure smooth onboarding and integration of new sites within the market.
Collaborate cross‑functionally with corporate support teams (HR, Marketing, Facilities, Finance) to align market goals and strategies.
Identify and execute market‑specific strategies to expand customer demand, increase revenue, and capture market share.
Drive the success of new initiatives, services, and technology aimed at enhancing customer experience and operational efficiencies.
People & Performance Management
Recruit, hire, develop, and retain top talent; ensure proper onboarding, training, and performance development for District Managers and site‑level team members.
Build and sustain a high‑performing, engaged, and collaborative team culture focused on accountability, recognition, and continuous improvement.
Facilitate succession planning and career development to build leadership bench strength.
Lead and influence change efforts at the field and site level, ensuring adoption of strategic initiatives and reinforcing a culture of innovation.
Champion a “One Team” Spotless Brands culture in multi‑unit operations, leading change by aligning cross‑functional teams and scaling strategic initiatives for consistent excellence.
Collaboration & Communication
Serve as the primary field liaison between operations and broader organization, ensuring clear, consistent, and timely communication.
Represent market performance in executive‑level business reviews, providing actionable insights and solutions.
Collaborate with peer Directors of Operations to share best practices and drive company‑wide improvements.
Additional Expectations
Be available to address emergencies and urgent operational needs outside of standard business hours.
Required
Ensure consistent customer experience and operational excellence across all brands within the portfolio.
Perform other duties as assigned to support the team and the needs of the business.
Site Type Variations
Express Sites: Prioritize high‑throughput exterior wash operations with a strong focus on speed, automation, and membership sales.
Full‑Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher‑touch customer experience.
Flex Sites: Combine full‑service and express wash models and may include additional profit centers such as convenience store and/or lube center.
Education and Experience
Bachelor’s degree in business, operations management, or related field or equivalent working experience.
Minimum of 7 years of industry‑related experience including progressive multi‑unit operational leadership.
Experience in a high‑volume, service‑based, or retail environment.
Proven track record of leading large teams to achieve financial, operational, and people performance targets.
Experience with P&L management, budgeting, and cost control.
Strong analytical skills with the ability to use data and insights to drive decision‑making and continuous improvement.
Exceptional interpersonal and communication skills with the ability to influence across levels and functions.
Demonstrated success in scaling operations and integrating new locations into an existing network.
Ability to travel frequently within the assigned market and be field‑present.
Valid driver’s license.
Ability to successfully pass a background check in accordance with company policies and applicable laws.
Knowledge, Skills, and Abilities
Deep understanding of multi‑unit operations in high‑volume, customer‑centric environments.
Proficiency in business and financial acumen, including P&L management, budgeting, and labor optimization.
Working knowledge of industry trends, operational best practices, and scaling strategies in service or retail sectors.
Familiarity with performance metrics, data analysis, and operational dashboards for driving results.
Understanding of HR principles, including talent development, engagement, and workforce planning.
Knowledge of health, safety, and compliance standards relevant to field‑based operations.
Strong analytical skills with the ability to interpret complex data and develop actionable strategies.
Excellent verbal and written communication skills; able to influence at all levels of the organization.
Skilled in leading through change and guiding teams through transformation and growth initiatives.
Effective at identifying root causes, developing solutions, and driving resolution in dynamic environments.
Strong cross‑functional collaboration skills; able to build trust and alignment across departments.
Highly organized with the ability to prioritize and manage multiple competing initiatives in a fast‑paced environment.
Ability to think strategically while executing tactically to achieve both short‑ and long‑term goals.
Ability to scale operations, systems, and teams to support business growth.
Ability to maintain a strong field presence through frequent travel, direct leadership, and site visits.
Ability to thrive in a decentralized, entrepreneurial environment with evolving priorities.
Ability to foster a high‑performance culture rooted in accountability, innovation, and customer service.
Ability to manage urgent issues and emergencies with poise, sound judgment, and urgency.
Physical Requirements
Travel frequently within assigned geographic territory or to company‑sponsored meetings, including driving for extended periods, occasional air travel (~60%).
Stand and walk for extended periods during site visits, including navigating large car wash facilities and surrounding outdoor areas.
Work in varying environmental conditions while conducting site visits.
Comfortable climbing stairs, walking long distances, or moving between indoor and outdoor workspaces throughout the day.
Use a laptop, smartphone, or other mobile technologies for extended periods of time.
Flexibility to work non‑traditional hours, including evenings and weekends as business needs or emergencies arise.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Retail
Equal Employment Opportunity (EEO) Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department. Spotless Brands is an Equal Employment Opportunity (EEO) employer and invites all qualified applicants to apply.
Employment Eligibility Verification We verify employment eligibility: EVerify Participation Poster: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and IER Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.
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