SAJ
Europe HR & Operations Leader | Empowering Teams in Solar & Energy Storage | Strategic HR | Scalable Operations（Marketing,Delivery,Administration)
Responsibilities
Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
2. Project & Customer Support
Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
3.Documentation & Process Development
Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
4.Training & Events
Deliver technical training and workshops for installers, partners, and customers.
Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.
Qualifications:
Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
Solution-oriented mindset with strong analytical and problem-solving skills.
Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
Ability to work independently and as part of an international team.
Excellent communication skills; professional proficiency in German and English is required. Knowledge of additional European languages is an advantage.
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Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
2. Project & Customer Support
Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
3.Documentation & Process Development
Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
4.Training & Events
Deliver technical training and workshops for installers, partners, and customers.
Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.
Qualifications:
Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and/or energy storage industry is highly preferred.
Strong technical knowledge of C&I inverters, battery storage systems, and grid connection requirements.
Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
Solution-oriented mindset with strong analytical and problem-solving skills.
Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
Ability to work independently and as part of an international team.
Excellent communication skills; professional proficiency in German and English is required. Knowledge of additional European languages is an advantage.
#J-18808-Ljbffr