TEKsystems
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MAC/IT Support Specialist
role at
TEKsystems .
Detailed Job Description
Overview TEKsystems is searching for an experienced MAC IT technician onsite. This role will allow someone to grow within the IT industry by gaining experience working with a wide range of technologies. Our client is actively looking to find someone who is excited to be part of a growing company.
Responsibilities
‘go-to’ for help desk and desktop support for hardware/software and network troubleshooting
Basic knowledge in server computing, networking, phone setup/support, and business applications
Take ownership of new hire onboarding, from creating accounts to handing over the equipment
Managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
Utilizes knowledge management tools to help resolve client issues.
Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.
Active Directory/Group Policy Support
Windows 10/11 support for end users
Provide end-to-end IT support relating to hardware and software applications
This person will computer systems, hardware, or software, and will work with other Information Technology areas to escalate and resolve problems, if necessary.
Document, develop and improve existing IT processes, and adhere to established standards and best practices.
Support PC, Mac, Linux workstations, VDIs, and various tablet platforms
Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards
Troubleshoot hardware/software
Experience working with a ticketing tool
MDM
Requirements
Windows Operating Systems experience
Mac Desktop Support Troubleshooting
G-suite experience
Application support: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kand
IT Support experience in an enterprise level company
Active Directory and account management
Office 365 Suite Support
Deployment/installation/configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)
Network/Hardware Support
Skills Troubleshooting, Hardware, Customer service, Technical support, Deployment, Desktop, Support, Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of Southfield, MI.
Pay And Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Southfield, MI.
Application Deadline This position is anticipated to close on Nov 19, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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MAC/IT Support Specialist
role at
TEKsystems .
Detailed Job Description
Overview TEKsystems is searching for an experienced MAC IT technician onsite. This role will allow someone to grow within the IT industry by gaining experience working with a wide range of technologies. Our client is actively looking to find someone who is excited to be part of a growing company.
Responsibilities
‘go-to’ for help desk and desktop support for hardware/software and network troubleshooting
Basic knowledge in server computing, networking, phone setup/support, and business applications
Take ownership of new hire onboarding, from creating accounts to handing over the equipment
Managing a ticket queue, maintaining SLAs and best practices for proper ticket handling
Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
Utilizes knowledge management tools to help resolve client issues.
Responsible for analyzing, troubleshooting, and evaluating technology support issues for both local and global users.
Active Directory/Group Policy Support
Windows 10/11 support for end users
Provide end-to-end IT support relating to hardware and software applications
This person will computer systems, hardware, or software, and will work with other Information Technology areas to escalate and resolve problems, if necessary.
Document, develop and improve existing IT processes, and adhere to established standards and best practices.
Support PC, Mac, Linux workstations, VDIs, and various tablet platforms
Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards
Troubleshoot hardware/software
Experience working with a ticketing tool
MDM
Requirements
Windows Operating Systems experience
Mac Desktop Support Troubleshooting
G-suite experience
Application support: Okta (or another SSO), Slack, Zoom, Jira, JAMF/Kand
IT Support experience in an enterprise level company
Active Directory and account management
Office 365 Suite Support
Deployment/installation/configuration, maintenance, and troubleshooting of end-user equipment (mobile devices, peripherals, etc.)
Network/Hardware Support
Skills Troubleshooting, Hardware, Customer service, Technical support, Deployment, Desktop, Support, Imaging, Windows 10, Help desk, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple, Troubleshooting hardware, O365, Windows, Office 365, Mac, Apple
Experience Level Intermediate Level
Job Type & Location This is a Contract position based out of Southfield, MI.
Pay And Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Southfield, MI.
Application Deadline This position is anticipated to close on Nov 19, 2025.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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