Sky Systems
L2 VIP Desktop Support Engineer (Backfill/Secondary Support)
Sky Systems, Southfield, Michigan, United States, 48076
L2 VIP Desktop Support Engineer (Backfill/Secondary Support)
Location:
26555 Northwestern Hwy, Southfield, MI 48033, United States Employment Type:
Onsite (2 days a week support); will need to cover for primary engineer during planned/unplanned leave. Technical Requirements
Minimum 2–3 years of strong experience providing IT infrastructure field support to VIPs or working in a VIP-based environment. Troubleshooting hardware, software, and operating system issues. Resolving issues without impacting/violating hardware warranties or customer security compliance requirements. Installing and troubleshooting desktops, laptops, printers, and other computer peripherals. Resolving desktop application issues. Basic knowledge of enterprise LAN/WAN setups and concepts. Ability to perform smart hands activities under guided instructions. Ability to lift/move computer equipment up to 50 lbs. Expertise in desk‑side support and PC break/fix. Basic administration of Windows OS; MAC/Linux OS preferred. Working knowledge of TCP/IP networking, DNS, DHCP, VPN, RDP. Smart hands support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels. Ability to troubleshoot systems and networks using sound deductive reasoning, including end‑user network cabling issues. Experience with repeat call analysis, developing preventive actions, problem management. Proficiency with ticketing tools such as ServiceNow, Remedy, etc. Excellent written and oral communication skills with clients, management, and peers. Ability to work with deadlines and deliver tasks on time. Proactive ownership with a sense of urgency. Preferred Qualifications: Associate Degree in Electronics, CompTIA A+ Certification, other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client). Non‑Technical Requirements
Strong customer management skills. Excellent oral and written communication abilities. Ability to interact with customers at various organizational levels. Driven, results‑oriented, and passionate about the work. Ability to work independently or collaboratively as part of a team. Capacity to complete tasks effectively with minimal supervision. Flexibility to work varied schedules as needed.
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Location:
26555 Northwestern Hwy, Southfield, MI 48033, United States Employment Type:
Onsite (2 days a week support); will need to cover for primary engineer during planned/unplanned leave. Technical Requirements
Minimum 2–3 years of strong experience providing IT infrastructure field support to VIPs or working in a VIP-based environment. Troubleshooting hardware, software, and operating system issues. Resolving issues without impacting/violating hardware warranties or customer security compliance requirements. Installing and troubleshooting desktops, laptops, printers, and other computer peripherals. Resolving desktop application issues. Basic knowledge of enterprise LAN/WAN setups and concepts. Ability to perform smart hands activities under guided instructions. Ability to lift/move computer equipment up to 50 lbs. Expertise in desk‑side support and PC break/fix. Basic administration of Windows OS; MAC/Linux OS preferred. Working knowledge of TCP/IP networking, DNS, DHCP, VPN, RDP. Smart hands support for peripheral and networking hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels. Ability to troubleshoot systems and networks using sound deductive reasoning, including end‑user network cabling issues. Experience with repeat call analysis, developing preventive actions, problem management. Proficiency with ticketing tools such as ServiceNow, Remedy, etc. Excellent written and oral communication skills with clients, management, and peers. Ability to work with deadlines and deliver tasks on time. Proactive ownership with a sense of urgency. Preferred Qualifications: Associate Degree in Electronics, CompTIA A+ Certification, other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client). Non‑Technical Requirements
Strong customer management skills. Excellent oral and written communication abilities. Ability to interact with customers at various organizational levels. Driven, results‑oriented, and passionate about the work. Ability to work independently or collaboratively as part of a team. Capacity to complete tasks effectively with minimal supervision. Flexibility to work varied schedules as needed.
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