TEKsystems
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IT Support Specialist
role at
TEKsystems
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TEKsystems currently has an IT Support Specialist opportunity with a client in Ramsey, MN. This position is 100% onsite and begins as a contract‑to‑hire. We are looking for a candidate with the top skills who is eager to learn and a good fit with the team.
Top Skills
Service Desk / Help Desk Experience
Documentation Skills
Critical Thinking Ability
Description Primary Responsibilities
Provides IT desktop services/support for employees and customers.
Participates in answering incoming support calls and managing the call queue.
Ensures tickets are worked and resolved in accordance with SLA using the ticket management system.
Facilitates accurate record keeping by ensuring equipment asset tags are updated in the system.
Provides technical knowledge and advice to drive improvement initiatives.
Delivers defined starter/mover/leaver services.
Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation as necessary.
Creates a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.
Required Qualifications
Education: Associate’s Degree or equivalent combination of education and work experience.
Experience: 2 years relevant experience.
Preferred Competencies / Skills
Excellent communication, networking, and relationship management skills.
Excellent customer service focus attitude.
Ability to prioritize and work under pressure.
Attention to detail.
Preferred Knowledge
Knowledge of general computer troubleshooting and support.
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.
Microsoft Windows 11.
Microsoft Office.
Citrix Workspace.
Active Directory.
VPN.
MFPs (multi‑function printers).
Skills Windows 10, Troubleshooting, Service desk, Customer service, Active Directory, Office 365, Hardware, Phone support, Technical support, Support, Help desk, Imaging, Application support, Ticketing system
Top Skills Details Windows 10, Troubleshooting, Service desk, Customer service, Active directory, Office 365, Hardware, Phone support, Technical support
Additional Skills & Qualifications This person will partner with the call center team for tickets/emails/calls that need to be supported. Calls are received from internal end users, external agents, and customers. The biggest responsibility will be managing the phone queue. The team has five people; the new hire will work closely with them and potentially other teams. Escalations may involve the hardware support or application support teams. Manage Engine is used for ticketing.
Experience Level Intermediate Level
Pay And Benefits The pay range for this position is $25.00 - $28.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Ramsey, MN.
Application Deadline This position is anticipated to close on Nov 4, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 and work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr
IT Support Specialist
role at
TEKsystems
Get AI‑powered advice on this job and more exclusive features.
TEKsystems currently has an IT Support Specialist opportunity with a client in Ramsey, MN. This position is 100% onsite and begins as a contract‑to‑hire. We are looking for a candidate with the top skills who is eager to learn and a good fit with the team.
Top Skills
Service Desk / Help Desk Experience
Documentation Skills
Critical Thinking Ability
Description Primary Responsibilities
Provides IT desktop services/support for employees and customers.
Participates in answering incoming support calls and managing the call queue.
Ensures tickets are worked and resolved in accordance with SLA using the ticket management system.
Facilitates accurate record keeping by ensuring equipment asset tags are updated in the system.
Provides technical knowledge and advice to drive improvement initiatives.
Delivers defined starter/mover/leaver services.
Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices, and updating documentation as necessary.
Creates a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity, and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun.
Required Qualifications
Education: Associate’s Degree or equivalent combination of education and work experience.
Experience: 2 years relevant experience.
Preferred Competencies / Skills
Excellent communication, networking, and relationship management skills.
Excellent customer service focus attitude.
Ability to prioritize and work under pressure.
Attention to detail.
Preferred Knowledge
Knowledge of general computer troubleshooting and support.
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts.
Microsoft Windows 11.
Microsoft Office.
Citrix Workspace.
Active Directory.
VPN.
MFPs (multi‑function printers).
Skills Windows 10, Troubleshooting, Service desk, Customer service, Active Directory, Office 365, Hardware, Phone support, Technical support, Support, Help desk, Imaging, Application support, Ticketing system
Top Skills Details Windows 10, Troubleshooting, Service desk, Customer service, Active directory, Office 365, Hardware, Phone support, Technical support
Additional Skills & Qualifications This person will partner with the call center team for tickets/emails/calls that need to be supported. Calls are received from internal end users, external agents, and customers. The biggest responsibility will be managing the phone queue. The team has five people; the new hire will work closely with them and potentially other teams. Escalations may involve the hardware support or application support teams. Manage Engine is used for ticketing.
Experience Level Intermediate Level
Pay And Benefits The pay range for this position is $25.00 - $28.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Ramsey, MN.
Application Deadline This position is anticipated to close on Nov 4, 2025.
About TEKsystems We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 and work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr