EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Milwaukee, Wisconsin, United States, 53244
ServiceNow - HR Service Delivery (HRSD) Manager – Tech Consulting – Open Location
Location: Anywhere in the Country • Posted 1 day ago • Be among the first 25 applicants.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – HR Service Delivery (HRSD) The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client-visible role with opportunities to showcase your leadership and build new client relationships. You will grow your consulting and team leadership skills, and acquire experience that will define your career.
In this role you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translate them into technical specifications, and ensure newly implemented solutions meet business needs. You will collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi-disciplinary team of 5-10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
Provide guidance and industry-leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities; provide leading practice recommendations and insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter experts.
Experience in waterfall and agile delivery models—including planning, status reporting, budgets, and risk and issue logs.
Support pre-sales efforts, including creating proposals and estimates.
Create high-quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
4-6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
5+ years of Big-4 or equivalent consulting experience.
Excellent soft skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Employee Center and Workplace Service Delivery experience (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient, proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package with performance-based rewards and recognition.
A flexible, hybrid work model with 40-60% in-person collaboration for most client-serving roles.
A flexible vacation policy allowing you to determine your time off based on personal circumstances, along with EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information.
EY | Building a better working world EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or request accommodation, please call 1-800-EY-HELP3, select Option 2 for candidate-related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email SSS@ey.com.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Human Resources
Industries
Professional Services
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – HR Service Delivery (HRSD) The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client-visible role with opportunities to showcase your leadership and build new client relationships. You will grow your consulting and team leadership skills, and acquire experience that will define your career.
In this role you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translate them into technical specifications, and ensure newly implemented solutions meet business needs. You will collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi-disciplinary team of 5-10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact-based decisions and resolve conflicts.
Provide guidance and industry-leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities; provide leading practice recommendations and insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter experts.
Experience in waterfall and agile delivery models—including planning, status reporting, budgets, and risk and issue logs.
Support pre-sales efforts, including creating proposals and estimates.
Create high-quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
4-6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery.
5+ years of Big-4 or equivalent consulting experience.
Excellent soft skills—executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience (certifications are a plus).
Employee Center and Workplace Service Delivery experience (certifications are a plus).
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient, proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package with performance-based rewards and recognition.
A flexible, hybrid work model with 40-60% in-person collaboration for most client-serving roles.
A flexible vacation policy allowing you to determine your time off based on personal circumstances, along with EY Paid Holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information.
EY | Building a better working world EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or request accommodation, please call 1-800-EY-HELP3, select Option 2 for candidate-related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email SSS@ey.com.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Human Resources
Industries
Professional Services
#J-18808-Ljbffr