EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Los Angeles, California, United States, 90079
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location
Join EY in the role of ServiceNow - HR Service Delivery (HRSD) Manager. This position is open across the globe, with a location listed as Anywhere in Country.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase leadership, develop your team, and build new client relationships. You will also grow consulting and team leadership skills, gaining experience that will shape your career.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery, including design, configuration/development, testing and deployment.
Manage and mentor a multi-disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Exhibit excellent business acumen, fact‑based decision making, and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze people, process, and technology capabilities, provide recommendations and contribute to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business subject matter experts.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or a related discipline.
Typically 4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A U.S. driver’s license.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
Employee Center and Workplace Service Delivery experience—certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and exhibit leadership qualities. Top performers are proactive, adaptable, and committed to continuous improvement, excelling in collaborative environments and delivering exceptional client results.
What We Offer You
Comprehensive compensation and benefits package, including medical, dental, pension, 401(k), and paid time off. Base salary ranges: US $142,600–$261,500; New York City Metro, Washington State, and California (excl. Sacramento) $171,200–$297,200.
Hybrid model: most external, client‑serving roles work in person 40‑60% of the time during engagements.
Flexible vacation policy—personalized time off, EY Paid Holidays, Summer/Winter breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, additional information is available upon request.
EY focuses on high‑ethical standards and integrity. All candidates are expected to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you need assistance applying online or require an accommodation during the application process, call 1‑800‑EY‑HELP3 (select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidate inquiries) or email ssc.customersupport@ey.com.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
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The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase leadership, develop your team, and build new client relationships. You will also grow consulting and team leadership skills, gaining experience that will shape your career.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery, including design, configuration/development, testing and deployment.
Manage and mentor a multi-disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Exhibit excellent business acumen, fact‑based decision making, and conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze people, process, and technology capabilities, provide recommendations and contribute to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business subject matter experts.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering, or a related discipline.
Typically 4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A U.S. driver’s license.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
Employee Center and Workplace Service Delivery experience—certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and exhibit leadership qualities. Top performers are proactive, adaptable, and committed to continuous improvement, excelling in collaborative environments and delivering exceptional client results.
What We Offer You
Comprehensive compensation and benefits package, including medical, dental, pension, 401(k), and paid time off. Base salary ranges: US $142,600–$261,500; New York City Metro, Washington State, and California (excl. Sacramento) $171,200–$297,200.
Hybrid model: most external, client‑serving roles work in person 40‑60% of the time during engagements.
Flexible vacation policy—personalized time off, EY Paid Holidays, Summer/Winter breaks, personal/family care, and other leaves of absence.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis. For those living in California, additional information is available upon request.
EY focuses on high‑ethical standards and integrity. All candidates are expected to demonstrate these qualities.
EY | Building a better working world EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. If you need assistance applying online or require an accommodation during the application process, call 1‑800‑EY‑HELP3 (select Option 2 for candidate related inquiries, then Option 1 for candidate queries, and finally Option 2 for candidate inquiries) or email ssc.customersupport@ey.com.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
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