EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Richmond, Virginia, United States, 23214
ServiceNow – HR Service Delivery (HRSD) Manager – Tech Consulting – Open Location
Join EY as a ServiceNow – HR Service Delivery (HRSD) Manager in a technology consulting role available in any US location.
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity As a ServiceNow Consulting Manager, you’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to motivate and develop your team, build new client relationships, and grow your consulting and leadership skills.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (e.g., consultants, developers, and testers).
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package. Base salary ranges: U.S. $142,600–$261,500 (overall). New York City, Washington State and California ranges: $171,200–$297,200. Additional benefits include medical, dental, pension, 401(k), and paid time off.
Hybrid work model: most client‑serving roles work together in person 40‑60% of the time.
Flexible vacation policy: you decide how much vacation time you need based on your circumstances, with additional time off for EY Paid Holidays, breaks, personal/family care, and other leaves.
Apply Today EY accepts applications for this position on an ongoing basis. If you are ready to shape your future with confidence, apply now.
Equal Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. For assistance, contact 1‑800‑EY‑HELP3 or ssc.customersupport@ey.com.
#J-18808-Ljbffr
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
Opportunity As a ServiceNow Consulting Manager, you’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to motivate and develop your team, build new client relationships, and grow your consulting and leadership skills.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources (e.g., consultants, developers, and testers).
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big‑4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package. Base salary ranges: U.S. $142,600–$261,500 (overall). New York City, Washington State and California ranges: $171,200–$297,200. Additional benefits include medical, dental, pension, 401(k), and paid time off.
Hybrid work model: most client‑serving roles work together in person 40‑60% of the time.
Flexible vacation policy: you decide how much vacation time you need based on your circumstances, with additional time off for EY Paid Holidays, breaks, personal/family care, and other leaves.
Apply Today EY accepts applications for this position on an ongoing basis. If you are ready to shape your future with confidence, apply now.
Equal Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans. For assistance, contact 1‑800‑EY‑HELP3 or ssc.customersupport@ey.com.
#J-18808-Ljbffr