EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Woodbridge, New Jersey, United States
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – HR Service Delivery (HRSD) In the digital economy, upgrading outdated processes, systems, and information is vital. As a ServiceNow Consulting Manager you’ll play a leading role, providing the competitive edge our clients need to overcome creative and technical challenges. You’ll lead ServiceNow Transformation teams, motivating and developing your team and establishing new client relationships.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5–10+ resources including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, fact‑based decision making, conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities and provide leading‑practice recommendations.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter resources.
Experience with waterfall and agile delivery models, including project management activities such as planning, status reporting, budgets, risk and issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
4–6 years relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: Certified Implementation Specialist – HR Service Delivery.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package. Base salary range for this role in the U.S. is $142,600 to $261,500. Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid work model: most people in client‑serving roles work together in person 40‑60% of the time.
Flexible vacation policy and designated EY Paid Holidays.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – HR Service Delivery (HRSD) In the digital economy, upgrading outdated processes, systems, and information is vital. As a ServiceNow Consulting Manager you’ll play a leading role, providing the competitive edge our clients need to overcome creative and technical challenges. You’ll lead ServiceNow Transformation teams, motivating and developing your team and establishing new client relationships.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5–10+ resources including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen, fact‑based decision making, conflict resolution.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations.
Analyze a company’s people, process, and technology capabilities and provide leading‑practice recommendations.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject matter resources.
Experience with waterfall and agile delivery models, including project management activities such as planning, status reporting, budgets, risk and issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
4–6 years relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: Certified Implementation Specialist – HR Service Delivery.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills: executive communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
Comprehensive compensation and benefits package. Base salary range for this role in the U.S. is $142,600 to $261,500. Total Rewards include medical and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid work model: most people in client‑serving roles work together in person 40‑60% of the time.
Flexible vacation policy and designated EY Paid Holidays.
#J-18808-Ljbffr