EY
ServiceNow - HR Service Delivery (HRSD) Manager - Tech Consulting - Open Locatio
EY, Columbus, Ohio, United States, 43224
ServiceNow - HR Service Delivery (HRSD) Manager – Tech Consulting – Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help build a better working world.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business.
It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships.
You will grow your consulting and team‑leadership skills, build relationships, and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations.
You will gather, understand, and analyze business requirements, translating them into technical specifications.
You will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Exhibit excellent business acumen, making fact‑based decisions and resolving conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
Typically, no less than 4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Proactive, adaptable, and committed to continuous improvement.
Thrives in collaborative environments and is passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package.
Base salary ranges for all geographic locations in the U.S. are $142,600 to $261,500 (with higher ranges for major metros).
Total Rewards include medical and dental coverage, pension and 401(k) plans, and a range of paid time off options.
A hybrid model that encourages in‑person collaboration 40‑60% of the time.
Flexible vacation policy allowing employees to decide how much time off they need.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Human Resources
Industries Professional Services
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help build a better working world.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business.
It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships.
You will grow your consulting and team‑leadership skills, build relationships, and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations.
You will gather, understand, and analyze business requirements, translating them into technical specifications.
You will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Exhibit excellent business acumen, making fact‑based decisions and resolving conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
Qualifications
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a similar discipline.
Typically, no less than 4‑6 years of relevant ServiceNow HRSD project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
Employee Center and Workplace Service Delivery experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For Proactive, adaptable, and committed to continuous improvement.
Thrives in collaborative environments and is passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package.
Base salary ranges for all geographic locations in the U.S. are $142,600 to $261,500 (with higher ranges for major metros).
Total Rewards include medical and dental coverage, pension and 401(k) plans, and a range of paid time off options.
A hybrid model that encourages in‑person collaboration 40‑60% of the time.
Flexible vacation policy allowing employees to decide how much time off they need.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on‑going basis.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Human Resources
Industries Professional Services
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr