Johnson & Johnson
Position Summary
Johnson & Johnson is seeking an Application Integration Support Manager to lead support operations for critical supply chain ERP application integrations within the Transcend IM AMS team. The role requires a strategic thinker with strong technical expertise in SAP BTP Integration Suite (BTP IS), excellent leadership skills, and a focus on delivering exceptional support outcomes.
Location Raritan, New Jersey, United States of America
Key Responsibilities
Oversee end‑to‑end application support activities for healthcare applications, ensuring high availability and performance.
Lead and manage a team of support engineers, providing guidance, mentorship, and performance feedback.
Utilize SAP BTP Integration Suite (BTP IS) to troubleshoot, diagnose, and resolve complex integration issues.
Collaborate with cross‑functional teams, including development, infrastructure, and business units, to address support tickets and improve system stability.
Communicate effectively with stakeholders, providing timely updates and technical insights on support cases.
Promote a bias for outcome by prioritizing critical issues and implementing proactive support strategies.
Drive a culture of collaboration, knowledge sharing, and continuous improvement within the support team.
Qualifications Education
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
A Master’s degree is preferred.
Experience & Skills
At least 6 years of relevant technical experience.
Extensive experience supporting enterprise applications, with a focus on SAP BTP Integration Suite.
Proven team management and leadership skills, with experience leading support or operational teams.
Strong problem‑solving skills and a bias for delivering effective, timely solutions.
Excellent collaboration and stakeholder management capabilities.
Outstanding communication skills, capable of translating technical issues into a language understandable to diverse audiences.
Relevant certifications in SAP BTP or application support are advantageous.
Experience with tools for observability, error handling, self‑healing, and AIOps.
Preferred Attributes
Strategic mindset with the ability to prioritize and manage multiple support initiatives.
Customer‑focused attitude with a commitment to service excellence.
Adaptability to evolving technology landscapes and support challenges.
Passion for mentoring and developing support teams.
Pay Range $100,000 – $172,500
Benefits Employees are eligible for medical, dental, vision, life insurance, short‑ and long‑term disability, and business accident insurance. Eligible employees can participate in the company’s consolidated retirement plan (pension) and savings plan (401(k)). Additional benefits include vacation (120 hours per calendar year), sick time (40 hours per calendar year; 56 hours for employees residing in Washington), holiday pay (13 days per calendar year), work, personal and family time (up to 40 hours per calendar year), parental leave (480 hours within one year of birth/adoption/foster care), condolence leave (30 days for an immediate family member, 5 days for an extended family member), caregiver leave (10 days), volunteer leave (4 days), and military spouse time‑off (80 hours).
Equal Employment Opportunity Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Jonn is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via
https://www.jnj.com/contact-us/careers
or contact AskGS to be directed to your accommodation resource.
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Location Raritan, New Jersey, United States of America
Key Responsibilities
Oversee end‑to‑end application support activities for healthcare applications, ensuring high availability and performance.
Lead and manage a team of support engineers, providing guidance, mentorship, and performance feedback.
Utilize SAP BTP Integration Suite (BTP IS) to troubleshoot, diagnose, and resolve complex integration issues.
Collaborate with cross‑functional teams, including development, infrastructure, and business units, to address support tickets and improve system stability.
Communicate effectively with stakeholders, providing timely updates and technical insights on support cases.
Promote a bias for outcome by prioritizing critical issues and implementing proactive support strategies.
Drive a culture of collaboration, knowledge sharing, and continuous improvement within the support team.
Qualifications Education
A Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
A Master’s degree is preferred.
Experience & Skills
At least 6 years of relevant technical experience.
Extensive experience supporting enterprise applications, with a focus on SAP BTP Integration Suite.
Proven team management and leadership skills, with experience leading support or operational teams.
Strong problem‑solving skills and a bias for delivering effective, timely solutions.
Excellent collaboration and stakeholder management capabilities.
Outstanding communication skills, capable of translating technical issues into a language understandable to diverse audiences.
Relevant certifications in SAP BTP or application support are advantageous.
Experience with tools for observability, error handling, self‑healing, and AIOps.
Preferred Attributes
Strategic mindset with the ability to prioritize and manage multiple support initiatives.
Customer‑focused attitude with a commitment to service excellence.
Adaptability to evolving technology landscapes and support challenges.
Passion for mentoring and developing support teams.
Pay Range $100,000 – $172,500
Benefits Employees are eligible for medical, dental, vision, life insurance, short‑ and long‑term disability, and business accident insurance. Eligible employees can participate in the company’s consolidated retirement plan (pension) and savings plan (401(k)). Additional benefits include vacation (120 hours per calendar year), sick time (40 hours per calendar year; 56 hours for employees residing in Washington), holiday pay (13 days per calendar year), work, personal and family time (up to 40 hours per calendar year), parental leave (480 hours within one year of birth/adoption/foster care), condolence leave (30 days for an immediate family member, 5 days for an extended family member), caregiver leave (10 days), volunteer leave (4 days), and military spouse time‑off (80 hours).
Equal Employment Opportunity Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Jonn is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via
https://www.jnj.com/contact-us/careers
or contact AskGS to be directed to your accommodation resource.
#J-18808-Ljbffr