Option Funding, INC
Customer Support Specialist
Option Funding, INC, Thousand Oaks, California, United States, 91362
Option Funding, Inc.
is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals. We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently. Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about our funding products and services. Assist clients in troubleshooting issues and resolving concerns. Document customer interactions and update account information accurately. Collaborate with sales, technical, and operational teams to ensure customer satisfaction. Follow up with clients to ensure their issues are resolved and they are satisfied with our service. Identify opportunities to improve customer experience and suggest process improvements. Requirements
Proven experience in customer support, client services, or a related role. Excellent communication and interpersonal skills. Strong problem-solving skills and patience. Ability to work independently and as part of a team. Familiarity with financial services or funding solutions is a plus. Proficiency in CRM software and MS Office Suite. Benefits
Competitive Salary Packages Flexible Work Arrangements (Remote or Onsite options) Health, Dental, and Vision Insurance Paid Time Off (PTO) and Holidays Career Development and Training Opportunities Performance Bonuses or Incentives Retirement Plan Options (such as 401(k)) Employee Assistance Programs Paid Parental Leave (if applicable) Seniority level
Entry level Employment type
Full-time Job function
Other
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is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals. We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently. Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide accurate information about our funding products and services. Assist clients in troubleshooting issues and resolving concerns. Document customer interactions and update account information accurately. Collaborate with sales, technical, and operational teams to ensure customer satisfaction. Follow up with clients to ensure their issues are resolved and they are satisfied with our service. Identify opportunities to improve customer experience and suggest process improvements. Requirements
Proven experience in customer support, client services, or a related role. Excellent communication and interpersonal skills. Strong problem-solving skills and patience. Ability to work independently and as part of a team. Familiarity with financial services or funding solutions is a plus. Proficiency in CRM software and MS Office Suite. Benefits
Competitive Salary Packages Flexible Work Arrangements (Remote or Onsite options) Health, Dental, and Vision Insurance Paid Time Off (PTO) and Holidays Career Development and Training Opportunities Performance Bonuses or Incentives Retirement Plan Options (such as 401(k)) Employee Assistance Programs Paid Parental Leave (if applicable) Seniority level
Entry level Employment type
Full-time Job function
Other
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