Customer Service Job at Platinum Coastal Group in Madison

Base pay range: $20.00/hr - $25.00/hr.

Entry Level Customer Service Representative

Location: Madison, WI. This is an on‑site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. A successful Customer Service representative is knowledgeable about the company’s offerings, possesses strong interpersonal skills, and can resolve issues swiftly. This role improves the organization’s reputation, customer retention, and sales.

Customer Service Representative Duties

• Handle customer inquiries in store.
• Provide accurate information on products and services.
• Resolve customer complaints and issues in a timely manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and elevate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client‑facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time‑management skills.
• Strong analytical and problem‑solving abilities.
• Comfortable working in a fast‑paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: organizational and time management skills, flexibility, multi‑tasking, problem resolution, positive attitude, CRM systems and practices, customer service experience, language fluency, customer feedback management, basic understanding of business operations, problem‑solving skills, interpersonal skills, customer satisfaction and service excellence, service excellence, customer service software, communication skills, active listening, strong analytical and problem‑solving abilities, flexibility in schedule, collaboration, teamwork and collaboration, bilingualism, familiarity with CRM systems, conflict resolution, analytical and problem‑solving abilities, excellent organizational and time management skills

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Advertising Services