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Client Services Engineer
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RFA 11 months ago Be among the first 25 applicants Join to apply for the
Client Services Engineer
role at
RFA Get AI-powered advice on this job and more exclusive features. / ON-SITE
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. $80,000 - $85,000 a year
Client Services Engineer
NEW YORK, NEW YORK /
CLIENT SERVICES /
PERMANENT
/ ON-SITE
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as requested. Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience. 4-7 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Financial services industry and MSP experience preferred. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgement. Experience with ConnectWise or similar ticketing system preferred.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at RFA by 2x Sign in to set job alerts for “Client Services Engineer” roles.
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Client Services Engineer
role at
RFA 11 months ago Be among the first 25 applicants Join to apply for the
Client Services Engineer
role at
RFA Get AI-powered advice on this job and more exclusive features. / ON-SITE
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems. $80,000 - $85,000 a year
Client Services Engineer
NEW YORK, NEW YORK /
CLIENT SERVICES /
PERMANENT
/ ON-SITE
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as requested. Able to troubleshoot mobile devices (setup, email and security tokens). Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS. Evaluate client’s operational efficiency of different IT systems and recommend improvements. Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner. Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience. 4-7 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Financial services industry and MSP experience preferred. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgement. Experience with ConnectWise or similar ticketing system preferred.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at RFA by 2x Sign in to set job alerts for “Client Services Engineer” roles.
New York, NY $147,000.00-$218,000.00 2 weeks ago Want to work with us, but don't see the right job listed?
Want to work with us, but don't see the right job listed?
New York, NY $150,000.00-$220,000.00 4 months ago New York, NY $125,000.00-$175,000.00 2 weeks ago Data Center Electrical Engineer, Global Data Centers
New York, NY $144,000.00-$211,000.00 2 weeks ago Don't see the right opportunity? Apply here!
New York, NY $144,000.00-$211,000.00 1 week ago New York, NY $59,000.00-$79,500.00 4 weeks ago Enterprise Technology Executive Support Engineer
Talent Pool: Register your interest with vivenu
New York, NY $60,000.00-$75,000.00 3 weeks ago New York, NY $120,000.00-$150,000.00 3 weeks ago New York, NY $140,000.00-$150,000.00 1 week ago New York, NY $75,000.00-$90,000.00 2 weeks ago New York City Metropolitan Area $77,000.00-$101,000.00 3 days ago Manhattan, NY $58,000.00-$68,000.00 6 days ago Data Center Mechanical Engineer, Global Data Centers
New York, NY $144,000.00-$211,000.00 2 weeks ago Bronx, NY $58,000.00-$68,000.00 6 days ago New York, NY $90,000.00-$110,000.00 4 weeks ago Global Transaction Banking Technical Specialist
New York, NY $170,000.00-$220,000.00 2 days ago Brooklyn, NY $58,000.00-$68,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr