Hilton Grand Vacations
Overview
Overview As a Full-Time Front Desk Clerk at MountainLoft Resort, a Hilton Vacation Club in Gatlinburg, TN, you’ll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you’ll deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional.
If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we’d love to meet you!
What you will be doing
Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check-ins and check-outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and directing them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor
Schedule Details Full-Time; 2:30pm to 11:00pm, including weekends and holidays.
What are we looking for?
Strong proficiency in English—both written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays
Able to stand for prolonged periods of time
Preferred, But Not Required
Experience as a Front Desk/Guest Services Agent
Experience handling credit card transactions
Background in Resort Hospitality or related industries
Benefits & Culture
Day 1 Benefit Eligibility
Positive Team Environment
A people-first culture
Encouraging Leadership
Recognition Programs and Rewards
Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
401(k) with company match
Paid Time Off and Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more
Equal Opportunity & Accommodation Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Metadata
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Hospitality
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!
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Overview As a Full-Time Front Desk Clerk at MountainLoft Resort, a Hilton Vacation Club in Gatlinburg, TN, you’ll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you’ll deliver warm, professional service and assist with guest needs—ensuring every stay is exceptional.
If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we’d love to meet you!
What you will be doing
Welcoming guests and owners with a warm, friendly demeanor upon arrival
Handling check-ins and check-outs efficiently and professionally
Generating folios and processing payments accurately
Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
Answering phone calls and directing them to the right team members
Supporting your team by taking on additional tasks as assigned by your supervisor
Schedule Details Full-Time; 2:30pm to 11:00pm, including weekends and holidays.
What are we looking for?
Strong proficiency in English—both written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays
Able to stand for prolonged periods of time
Preferred, But Not Required
Experience as a Front Desk/Guest Services Agent
Experience handling credit card transactions
Background in Resort Hospitality or related industries
Benefits & Culture
Day 1 Benefit Eligibility
Positive Team Environment
A people-first culture
Encouraging Leadership
Recognition Programs and Rewards
Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
401(k) with company match
Paid Time Off and Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more
Equal Opportunity & Accommodation Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job Metadata
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Hospitality
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!
#J-18808-Ljbffr