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CLEAResult

Remote Bilingual Customer Support Specialist

CLEAResult, Lansing, Michigan, United States

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Overview Employer Industry: Energy Efficiency Services

Why consider this job opportunity:

Salary of $18 per hour plus a $65 monthly internet stipend

Comprehensive benefits including medical, dental, and vision insurance

401(k) plan with company match

Paid vacation, sick leave, personal leave, and parental leave

Opportunities for professional growth through access to on-demand training courses

Supportive company culture focused on sustainability and community involvement

Responsibilities

Provide inbound customer support regarding energy efficiency programs and services

Schedule visits, enroll customers, and educate them on program offerings

Navigate multiple platforms to assist customers with tech inquiries and status updates

Utilize support scripts and materials for effective communication

Maintain performance metrics and personal progress in real time

Qualifications

High School Diploma or GED

Bilingual in English and Spanish

Minimum of 6 months of experience in a customer-facing role

Ability to type 35+ words per minute

Strong attendance record and punctuality

Preferred Qualifications

Previous call center experience in an inbound/outbound sales environment

Sales-oriented mindset with a focus on customer service satisfaction

Ability to thrive in a fast-paced environment while managing multiple tasks

#EnergyEfficiency #CustomerSupport #RemoteWork #BilingualJobs #CareerGrowth

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