CLEAResult
Remote Bilingual Customer Support Specialist
CLEAResult, Oklahoma City, Oklahoma, United States
Overview
Employer Industry: Energy Efficiency and Sustainability
What to Expect
Provide inbound customer support focused on energy efficiency and utility programs
Navigate various platforms to assist customers with service inquiries, scheduling visits, and program education
Utilize support scripts and guidelines to deliver consistent service
Handle chat and email interactions with customers as needed
Monitor personal performance data and progress in real time
What is Required
High School Diploma or GED
Bilingual in English and Spanish
Minimum typing speed of 35+ WPM
At least 6 months of experience in a customer-facing environment
Ability to thrive in a high-paced environment while managing multiple platforms
How to Stand Out
Previous call center experience in an inbound/outbound sales environment
Sales-oriented mindset with a strong focus on customer service satisfaction
Strong punctuality and attendance record
Benefits
Salary of $18 per hour plus a $65 monthly internet stipend
Comprehensive benefits including medical, dental, and vision insurance
401(k) with company match and paid vacation, sick, personal, and parental leave
Paid Volunteer Time to give back to the community
Employee Recognition Program and access to on-demand training courses for career advancement
Remote work flexibility with necessary equipment provided
#EnergyEfficiency #CustomerSupport #RemoteWork #BilingualJobs #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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What to Expect
Provide inbound customer support focused on energy efficiency and utility programs
Navigate various platforms to assist customers with service inquiries, scheduling visits, and program education
Utilize support scripts and guidelines to deliver consistent service
Handle chat and email interactions with customers as needed
Monitor personal performance data and progress in real time
What is Required
High School Diploma or GED
Bilingual in English and Spanish
Minimum typing speed of 35+ WPM
At least 6 months of experience in a customer-facing environment
Ability to thrive in a high-paced environment while managing multiple platforms
How to Stand Out
Previous call center experience in an inbound/outbound sales environment
Sales-oriented mindset with a strong focus on customer service satisfaction
Strong punctuality and attendance record
Benefits
Salary of $18 per hour plus a $65 monthly internet stipend
Comprehensive benefits including medical, dental, and vision insurance
401(k) with company match and paid vacation, sick, personal, and parental leave
Paid Volunteer Time to give back to the community
Employee Recognition Program and access to on-demand training courses for career advancement
Remote work flexibility with necessary equipment provided
#EnergyEfficiency #CustomerSupport #RemoteWork #BilingualJobs #CareerGrowth
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr