Stouffer Legal
Stouffer Legal is hiring a
Client Services Coordinator
for our Naples office. This is a phone-heavy, back office role focused on delivering a five-star client experience over the phone while keeping our systems organized behind the scenes. You will handle high call volumes, scheduling, and CRM updates, prepare materials for attorney meetings, and keep documentation accurate. You will also back up the Front Office Coordinator as needed for in-person coverage and client hospitality. In addition, this position facilitates one weekly evening educational workshop. About The Role
The
Client Services Coordinator
will be responsible for: Answering and making 30-40 client calls per day with a warm, professional tone Routing calls, documenting interactions, and creating follow-up tickets as needed Scheduling, confirming, and rescheduling client appointments Handling call overflow and voicemail follow up In the back office, you will: Scan, print, and manage client files in the CRM with a focus on accuracy and confidentiality Prepare materials and provide in-meeting support for attorneys (documents, packets, refreshments) Process payments and maintain organized records As a
Client Services Coordinator , you will also provide backup coverage for the Front Office Coordinator, greet and seat clients, offer refreshments, and set a professional, welcoming tone. Prepare workshop space and materials and manage attendee check-in Welcome attendees and provide clear, friendly guidance Support the presenting attorney with logistics during the session Coordinate follow-up tasks after the workshop (e.g., scheduling, notes) Tools & Systems You'll Use
CRM software, Microsoft Teams, Outlook, scanners/printers, RingCentral Schedule
Monday - Friday, 8:30 AM - 5:30 PM, plus one evening per week for the educational workshop Compensation & Benefits
Salary range $48,000.00 - $56,000.00 based on experience Performance-based bonus structure Paid twice monthly (7th and 21st) Benefits start on your first day Health Insurance (CareFirst) with 50% company contribution Dental and Vision Insurance offered Short- and Long-Term Disability Insurance (100% employer-paid) Basic Life Insurance (100% employer-paid) 401(k) with up to 4% match, no vesting period 15 days of PTO annually (increases with tenure) 3 weeks paid parental leave 7 paid holidays Employee discount Paid training and onboarding What You Can Expect In The Hiring Process
Submit application Phone interview (10-15 minutes) Virtual interview via Microsoft Teams (1 hour) Candidate assessment (sent via email) In-person interview (2 hours) Reference checks, background check, and drug screening Job offer and onboarding We encourage everyone to include a cover letter, resume, and a statement of interest with your application. Join our team and become an integral part of an estate planning law firm that values its clients and employees. We are an equal opportunity employer and welcome applicants of all backgrounds.
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Client Services Coordinator
for our Naples office. This is a phone-heavy, back office role focused on delivering a five-star client experience over the phone while keeping our systems organized behind the scenes. You will handle high call volumes, scheduling, and CRM updates, prepare materials for attorney meetings, and keep documentation accurate. You will also back up the Front Office Coordinator as needed for in-person coverage and client hospitality. In addition, this position facilitates one weekly evening educational workshop. About The Role
The
Client Services Coordinator
will be responsible for: Answering and making 30-40 client calls per day with a warm, professional tone Routing calls, documenting interactions, and creating follow-up tickets as needed Scheduling, confirming, and rescheduling client appointments Handling call overflow and voicemail follow up In the back office, you will: Scan, print, and manage client files in the CRM with a focus on accuracy and confidentiality Prepare materials and provide in-meeting support for attorneys (documents, packets, refreshments) Process payments and maintain organized records As a
Client Services Coordinator , you will also provide backup coverage for the Front Office Coordinator, greet and seat clients, offer refreshments, and set a professional, welcoming tone. Prepare workshop space and materials and manage attendee check-in Welcome attendees and provide clear, friendly guidance Support the presenting attorney with logistics during the session Coordinate follow-up tasks after the workshop (e.g., scheduling, notes) Tools & Systems You'll Use
CRM software, Microsoft Teams, Outlook, scanners/printers, RingCentral Schedule
Monday - Friday, 8:30 AM - 5:30 PM, plus one evening per week for the educational workshop Compensation & Benefits
Salary range $48,000.00 - $56,000.00 based on experience Performance-based bonus structure Paid twice monthly (7th and 21st) Benefits start on your first day Health Insurance (CareFirst) with 50% company contribution Dental and Vision Insurance offered Short- and Long-Term Disability Insurance (100% employer-paid) Basic Life Insurance (100% employer-paid) 401(k) with up to 4% match, no vesting period 15 days of PTO annually (increases with tenure) 3 weeks paid parental leave 7 paid holidays Employee discount Paid training and onboarding What You Can Expect In The Hiring Process
Submit application Phone interview (10-15 minutes) Virtual interview via Microsoft Teams (1 hour) Candidate assessment (sent via email) In-person interview (2 hours) Reference checks, background check, and drug screening Job offer and onboarding We encourage everyone to include a cover letter, resume, and a statement of interest with your application. Join our team and become an integral part of an estate planning law firm that values its clients and employees. We are an equal opportunity employer and welcome applicants of all backgrounds.
#J-18808-Ljbffr